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Customer Service Support apprentice

Viamaster Transport Limited · Castleford · posted 24 September 2026

Wage
£16,640 a year
Hours
40 hours a week
Duration
1 Year 3 Months
Level
Advanced (Level 3)
Standard
Customer service specialist (level 3)
Starts
2 November 2026
Closing date
16 October 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.


  • Deliver excellent customer service as the main point of contact for customers, drivers, and internal teams.
  • Manage customer enquiries and provide timely, professional responses.
  • Book, monitor, and track deliveries to ensure service requirements are met.
  • Resolve customer and transport-related issues efficiently and effectively.
  • Communicate delivery and transport updates to customers and stakeholders.
  • Maintain accurate transport records and documentation.
  • Liaise with transport planners, warehouse teams, and drivers to coordinate operations.
  • Support the smooth and efficient running of daily transport activities.
  • Ensure customer expectations are met while maintaining service excellence.
  • Take a proactive approach to problem-solving in a fast-paced environment.

Your training

The L3 Customer Service Specialist will be delivered in the workplace by the Heart of Yorkshire Education Group.

Where it leads

Opportunity to become a permanent member of staff.

About Viamaster Transport Limited

Our family-owned business is built around service and reliability,
giving customers the confidence they’re looking for in a logistics partner.

From our state-of-the-art distribution, warehousing and training facilities in West Yorkshire,
our extensive fleet of vehicles operates a UK wide service and a valuable link to Europe.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skills

Entry requirements

  • GCSE English (grade 4) — essential
  • GCSE Maths (grade 4) — essential

Where you'll work

  • Europort Distribution Centre, Altofts Lane, Castleford, West Yorkshire, WF10 5PZ

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