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Customer Service Tech- Savvy Apprentice

Raviga Group Limited · Exminster · posted 9 July 2026

Wage
£16,640 a year
Hours
40 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
3 August 2026
Closing date
2 August 2026
Positions
1

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We are a fast-growing tech business providing two innovative SaaS (Software-as-a-Service) products that help small businesses streamline their daily operations, save time, and grow
efficiently.

We are looking for a proactive, tech-savvy problem solver to join our customer-facing support team as an apprentice. In this role, you will join our growing team of go-to experts for our platforms, assisting users with queries and guiding them through our software via phone, email, social media, and live chat.

What you'll be doing: 

  • Provide expert, empathetic troubleshooting via live chat, email, phone, and our dedicated Facebook user communities
  • Maintain accurate records of customer interactions using the customer relationship management tools
  • Diagnose customer issues by investigating front-end software behaviour, replication steps, and escalating verified bugs to the engineering team
  • Write clear, helpful documentation, FAQs, and troubleshooting guides for both internal training and external customer self-service
  • Identify common user friction points and actively contribute ideas to improve our internal support processes as we scale

Your training

Customer Service Practitioner Level 2.

The apprentice will have a monthly group training session (this could be in-person or online) and a monthly 1-1 training and review meeting with their Training Consultant.  

Where it leads

We are a growing team that values shipping great work over sitting in endless meetings. We offer a clear, structured growth path during and after your apprenticeship, with opportunities to take ownership of support functions, transition into permanent support roles, or branch deeper into product development and technical pathways.

About Raviga Group Limited

We are a fast-growing tech business providing two innovative SaaS (Software-as-a-Service) products that help small businesses streamline their daily operations, save time, and grow efficiently.

 

Things to consider

The start date for this apprenticeship is flexible.

Skills they're looking for

Communication skillsIT skillsAttention to detailProblem solving skillsPatienceGood level of written English.MotivatedReliableEmpathetic

Entry requirements

  • GCSE English (grade 4) — essential
  • GCSE Maths (grade 4) — essential

Where you'll work

  • TECH HALL, MAIN ROAD, EXMINSTER, EXETER, EX6 8AP

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