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Customer Solution Apprentice (Ligentia)

Ligentia UK Limited · Altrincham · posted 28 July 2026

Wage
£17,500 a year
Hours
37.5 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Data technician (level 3)
Starts
1 September 2026
Closing date
21 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

This apprenticeship sits within our Customer Solutions Team and is centered on Ligentix, our customer platform. You'll spend your time helping customers and branches use the system well, keeping our support content accurate, testing new features, and taking on light data and reporting work. It's a broad role that gives you real exposure across customer support, systems, and process improvement while you work towards your qualifications. You'll be supported by an experienced team throughout, with mentoring alongside your structured training. 
Duties: 
• Support customers and branches with Ligentix, answering queries and helping them get the most from the platform. 
• Assist with customer onboarding and training, helping new users get up and running. 
• Maintain knowledge articles, user guides, and SharePoint content so information stays current and easy to find. 
• Support the testing of new features before release, helping catch issues early. 
• Troubleshoot user issues and escalate where appropriate. 
• Support system rollouts and drive user adoption. 
• Produce basic reports and help identify process improvements. 
• Carry out data validation and basic analysis. 

Your training

BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Where it leads

Progression within the Customer Solutions Team and wider business, with the opportunity to move into a permanent role on successful completion of the apprenticeship.

About Ligentia UK Limited

Ligentia is a global tech-enabled supply chain manager that has been keeping things moving for companies with complex networks for nearly 30 years. Powered by our proprietary software platform, Ligentix, we give major brands complete, end-to-end visibility of their freight from factory to final delivery. Now part of the global Asyad Group, we employ over 1,300 passionate problem-solvers across Europe, Asia, and the Americas, making us an exciting, innovative place for an apprentice to kickstart their career.

Things to consider

  • Confident with Microsoft applications, particularly Excel and SharePoint.
  • An interest in systems, process, and continuous improvement.

 

Skills they're looking for

Communication skillsAttention to detailOrganisation skillsExcel and SharePointWritten communication skillsBasic numeracyComfort working with dataPrioritiseAble to juggle several tasksWilling to learnAsk questionsTake ownership of problems

Entry requirements

  • GCSE 5 GCSEs (grade A*-C) — essential

Where you'll work

  • Trafalgar House, 110 Manchester Road, Altrincham, WA14 1NU

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