Tailor CV
☰ Menu

← All apprenticeships

Export Customer Services Apprentice

Ecu Worldwide (UK) Limited · Basildon Essex · posted 3 September 2026

Wage
£19,000 a year
Hours
36.25 hours a week
Duration
1 Year 9 Months
Level
Advanced (Level 3)
Standard
International freight forwarding specialist (level 3)
Starts
5 October 2026
Closing date
2 October 2026
Positions
2

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Responding to customer enquiries by email and telephone, providing updates on export shipments
  • Preparing, checking and processing export documentation, shipment details and relevant records
  • Learning about freight forwarding procedures, customs requirements and international transport arrangements
  • Coordinating with customers, overseas offices, carriers and other service providers to help ensure shipments progress smoothly
  • Updating internal systems with shipment milestones, delivery information and customer instructions
  • Assisting the team with booking arrangements, problem-solving and resolving shipment queries
  • Taking part in planned training and completing coursework for the International Freight Forwarding Specialist Apprenticeship Programme

Where it leads

  • Possible full time employment on successful completion of the apprenticeship

About Ecu Worldwide (UK) Limited

ECU Worldwide is a global freight forwarding organisation specialising in international logistics and supply-chain solutions. As part of the team, the apprentice will gain practical experience in export customer service while learning how shipments move around the world.

 

We offer a supportive working environment where you can develop your communication, administration and problem-solving skills. You will work alongside experienced colleagues, receive on-the-job guidance and complete the International Freight Forwarding Specialist Apprenticeship Programme.

 

Things to consider

The role is office-based and candidates should ensure they can travel reliably to and from the workplace.

Skills they're looking for

IT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsTeam working

Entry requirements

  • GCSE Maths and English (grade 4) — essential

Where you'll work

  • 1st Floor, Christopher Martin Road, Basildon Essex, SS14 3GQ

Similar apprenticeships