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Front of House / Customer Service Apprentice

Oh! India Restaurant · Stoke on Trent · posted 28 October 2026

Wage
£12,480 to £19,827.60 a year
Hours
30 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
1 December 2026
Closing date
15 November 2026
Positions
2

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Welcome guests, check bookings and show customers to their tables.
  • Explain menu options and offers, developing knowledge of Oh! India’s food and drinks.
  • Take customer orders accurately and communicate them to the kitchen team.
  • Serve food and drinks, check that customers are happy and respond to requests.
  • Answer telephone and face-to-face enquiries, helping with bookings and takeaway orders.
  • Refer allergy and dietary enquiries to the appropriate team member and follow the restaurant’s procedures.
  • Prepare tables before service, clear used dishes and keep front of house areas clean and welcoming.
  • Learn to use the till, process payments and follow cash-handling procedures.
  • Listen to customer feedback and help resolve straightforward concerns, referring issues to a supervisor when needed.
  • Work with colleagues to keep service running smoothly, following food hygiene, health and safety procedures.

Your training

Customer Service Practitioner Level 2.

All training will take place in the workplace, with a subject-matter specialist Skills Coach conducting visits for support.

Where it leads

  • Full-time role
  • Pay adjustment to the national minimum wage by age 

About Oh! India Restaurant

Oh! India is an Indian restaurant in Hanford, Stoke-on-Trent.

Combining North Indian cuisine with traditional curry house favourites, it offers a relaxed setting where guests can enjoy tandoori dishes, curries and freshly prepared naan.

The front-of-house team plays an important role in welcoming guests and helping them enjoy their dining experience.

As an apprentice, you will gain practical restaurant service experience while developing customer service, communication, and teamwork skills.

Things to consider

  • You must be available to work mainly evening shifts, including weekends, across 5 days out of 7.
  • You will need reliable travel arrangements to and from the restaurant, including after evening shifts when public transport may be limited.
  • The role involves spending extended periods on your feet, moving around the restaurant and carrying food, drinks and tableware. 
  • You must follow the restaurant’s food hygiene, health and safety, personal hygiene and dress requirements.
  • You must take part in apprenticeship training and complete learning activities alongside your day-to-day duties.

Skills they're looking for

Communication skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsLogicalTeam workingCreativeInitiativeNon judgementalPatience

Entry requirements

  • GCSE English (grade 4 / C) — essential
  • GCSE Maths (grade 4 / C) — essential
  • Functional Skills (If GCSEs are not at 4/C) Maths and/or English (grade Pass) — essential

Where you'll work

  • Oh India, Mayne St Hanford Interchange Hanford, Stoke on Trent, ST4 4RF

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