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Hospitality Supervisor Apprentice

Sala Thai Kitchen · St. Albans · posted 3 September 2026

Wage
£16,926 a year
Hours
36 hours a week
Duration
1 Year
Level
Advanced (Level 3)
Standard
Hospitality supervisor (level 3)
Starts
10 October 2026
Closing date
30 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

This apprenticeship follows the nationally recognised ST0230 Hospitality Supervisor standard (Food & Beverage specialism), giving you a genuine Level 3 qualification while you earn and gain hands-on experience in a busy, independent hospitality business.

Key Responsibilities:

  • Supervising front-of-house service during shifts, ensuring every guest receives an authentic, memorable Thai dining experience
  • Leading and motivating team members during shifts, leading by example on standards and professionalism
  • Coordinating table service, bookings, and special events including cooking classes and private dining
  • Briefing the team on menu items, specials, and dietary requirements so they can confidently guide customers
  • Assisting with staff training and development
  • Resolving customer queries and complaints calmly and professionally
  • Supporting stock control, ordering, and operational planning, minimising waste and helping manage costs within budget
  • Ensuring compliance with food hygiene and health and safety requirements
  • Helping implement marketing and promotional activity, working alongside our social media and events team
  • Learning to use booking and operational systems, including our staff SOP app

Your training

Training will take place online with our fantastic assessors at Oaklands College.

Where it leads

After your apprenticeship, you may be offered a permanent position withing the company.

A clear route into a supervisory or management role, with the possibility of progressing into our upcoming second site in Welwyn Garden City.

About Sala Thai Kitchen

Authentic Thai flavours rooted in tradition — brought to life with seasonal, locally sourced ingredients right here in Britain.

You will be mentored by executive head chef and owner, Thippawan Rashleigh. Thippi grew up in a small village northeastern of Thailand, Chaiyaphum with food as her love language. Now based in St Albans, she brings the soul of her hometown to every dish — using Thai herbs and spices, seasonal produce, and locally sourced ingredients to create flavours that are both deeply authentic and beautifully of-the-moment. Thippi is passionate about sustainability: cook what you have at home, in the right portions, and create no waste.

Her three passions — people, food, and yoga — shape everything she does. Whether she's cooking for first-time visitors or old friends, running a class, or writing her debut cookbook, Thippi's mission is always the same: connection through food.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiativeNon judgementalPatienceFood Hygiene

Entry requirements

  • GCSE English (grade Level 4-9) — essential
  • GCSE Maths (grade Level 4-9) — essential

Where you'll work

  • 5A, High Street, St. Albans, AL3 4ED

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