Housing & Property Management Level 3 Apprenticeship

Your responsibilities as an apprentice will include (but not be limited to):

• Managing daily lettings schedule, priorities, and onboarding checklist.
• Handling prospective tenant communications on SpareRoom, phone, and email.
• Working alongside Head of Operations, Lettings Manager, and contractors.
• Delivering high-quality check-in experience and tenant retention support.
• Assisting with tenancy terms, deposit choices, and viewing conversions.
• Resolving tenant maintenance queries and borderline referencing cases.
• Adhering to Crestwood Property Solutions SOPs, GDPR confidentiality, and safety expectations.
• Utilising Arthur, LetHQ, Void Tracker, Outlook, and OneDrive platforms.
• Conducting property inventory checks, condition checks, and room readiness.
• Executing Right to Rent checks, CP12, EICR, EPC, and How to Rent compliance.
• Understanding Crestwood Property Solutions rent-to-rent HMO model across Kent properties.
• Managing tenant files, meter readings, and Arthur system records.
• Analysing void tracker metrics and presenting room fill strategies.
• Final portfolio consolidation and end-point assessment readiness.

Your training

An apprenticeship includes regular training with a college or other training organisation. Off-the-job training will follow the time allocations outlined in the Occupational Standard.

Training will take place on-site in the workplace.

Where it leads

To become permanent member of the team and maybe consider undertaking the Level 4.

About Crestwood Services LTD

Things to consider

Skills they're looking for

Entry requirements

• GCSE English (grade 4) — desired
• GCSE Maths (grade 4) — desired

Where you'll work

• HILLSIDE FARM, FRANKS HOLLOW ROAD, BIDBOROUGH, TUNBRIDGE WELLS, TN3 0UB

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