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ICT Apprentice

900 Communications LTD · Doncaster · posted 21 October 2026

Wage
£15,600 a year
Hours
37.5 hours a week
Duration
1 Year 4 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
21 December 2026
Closing date
21 November 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Provide first and second-line technical support via telephone, email, remote support, and in person
  • Log, prioritise, manage, and resolve support requests using the company's helpdesk ticketing system
  • Support users with Microsoft 365 applications and cloud services
  • Manage Microsoft Entra ID (formerly Azure Active Directory), including user accounts, password resets, group membership, and access permissions
  • Administer Exchange Online, including mailbox management and distribution groups
  • Support Microsoft Teams, SharePoint Online, OneDrive for Business, and collaboration tools
  • Install, configure, and maintain Windows desktops and laptops.
  • Configure new user accounts, devices, and software
  • Support printers, mobile devices, and peripheral hardware
  • Troubleshoot networking issues, including Wi-Fi, VPN, DNS, DHCP, and connectivity problems
  • Escalate complex issues to third-line support or external suppliers where appropriate
  • Assist with software deployment, updates, and patch management
  • Maintain accurate documentation of support procedures and resolutions
  • Support IT asset management, including hardware and software inventories
  • Assist with IT projects, migrations, and system upgrades
  • Ensure compliance with IT security policies and best practices

Where it leads

When you click 'apply', you'll be redirected to the NowSkills website to register your details. Once you've completed your registration, a member of our recruitment team will be in touch to discuss your eligibility and guide you through the next steps.

About 900 Communications LTD

We pride ourselves on delivering tailored solutions that address your unique challenges head-on. With our commitment to problem-solving and innovation, our product range spans across 7 divisions, tailored to meet the needs of our long-term customers. We understand that every business is different. That’s why we take the time to listen and
customise our solutions to fit your objectives seamlessly.

Things to consider

  • Microsoft 365 Administration
  • Exchange Online
  • Microsoft Teams
  • SharePoint Online
  • OneDrive for Business
  • Microsoft Entra ID (Azure AD)
  • Windows 10 and Windows 11
  • Microsoft Office Applications
  • Active Directory

Skills they're looking for

Communication skillsIT skillsCustomer care skillsProblem solving skillsLogicalTeam working

Where you'll work

  • WHITE ROSE WAY, DONCASTER, DN4 5JH

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