ICT Apprentice
Buckinghamshire Council · Aylesbury · posted 30 October 2026
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As an advocate of Customer Service excellence, you will act as a referral point for dealing with complex or technical customer requests, issues, complaints, and queries.
Working alongside experienced IT professionals you will be mentored and trained in the use of various IT systems and software packages.
Your duties will include:
- Diagnosing & resolving software, hardware and networking incidents
- Learning how to use a range of IT support tools
- Recording, updating and documenting requests using the IT Service Desk system
- Installing and configuring new IT equipment
- Providing excellent customer service when speaking to internal and external customers
Your training
You will gain experience in a large organisation, whilst studying towards your nationally recognised qualification - Customer Service L3 Specialist qualification. Off-the-job training will follow the time allocations outlined in the Occupational Standard for study, training and assessments.
Your training will be a via a blended learning approach, with face-to- face visits in your wokplace, on-line group workshops on a monthly basis and hands on training within the workplace providing you with all you require to be successful.
You will be given one day a week to complete your training
The training you will be completing as part of the Level 3 Customer Service apprenticeship standard includes:
- Knowing your customers
- Providing a positive customer experience
- Meeting regulations and legislation
- Systems and resources
- Working with your customers/customer insights
- Dealing with customer conflict and challenge
Where it leads
- We cannot guarantee a permanent position following completion of the apprenticeship, but we have an excellent track record of keeping our successful apprentices on in the organisation
- This apprenticeship is a great opportunity to gain a range of IT /Customer Service skills and gain experience of working for a large, and busy, IT service
About Buckinghamshire Council
Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.
Our apprenticeships are designed to give you the hands-on experience needed in a real job that brings out the best in you, with real responsibilities, real challenges, real projects and scope to grow your career.
Things to consider
This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and/or unspent convictions.
Skills they're looking for
Entry requirements
- GCSE English (grade Grade C /4 or above) — essential
- GCSE Maths (grade Grade C/4 or above) — essential
Where you'll work
- County Hall, Walton Street, Aylesbury, HP20 1UD
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