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ICT Apprentice

Citizens Advice Sort Group LTD · Manchester · posted 5 October 2026

Wage
£15,600 a year
Hours
37.5 hours a week
Duration
1 Year 4 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
5 December 2026
Closing date
5 November 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Providing first-line IT support to staff by resolving hardware and software issues
  • Setting up, maintaining and troubleshooting computers, laptops, printers and mobile devices
  • Installing and updating software, operating systems and security patches
  • Assisting with user account management, passwords and access permissions
  • Supporting the maintenance of networks, servers and other IT infrastructure
  • Logging and tracking support requests using an IT helpdesk system
  • Helping to maintain IT equipment and keeping accurate asset records
  • Assisting with data backups and following cybersecurity best practices
  • Supporting colleagues with Microsoft 365 applications, including Outlook, Teams and SharePoint

Your training

Information Communications Technician Level 3.

Where it leads

Your earnings can increase over time with an apprenticeship. 

Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.

About Citizens Advice Sort Group LTD

Since 1939, we've provided advice, information and support to anyone who needs it. Today, we help people online, over the phone and face to face through services across Stockport, Oldham, Rochdale and Trafford. Stockport, Oldham, Rochdale and Trafford

Things to consider

  • A genuine interest in ICT and a willingness to learn new technologies
  • Good problem-solving skills and the ability to think logically
  • Strong communication skills with a friendly and professional approach
  • Basic knowledge of computer hardware, software and Microsoft 365 applications
  • Good organisational skills and attention to detail

Skills they're looking for

Communication skillsIT skillsProblem solving skillsTeam working

Where you'll work

  • 9 GREAT ANCOATS STREET, MANCHESTER, M4 5AD

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