Infrastructure Engineer Apprentice (Next2IT)
Next2it LTD · Stafford · posted 22 July 2026
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This role combines project delivery with second-line support across multiple Next2IT clients. The Infrastructure Engineer Apprentice will play a key part in our customer support chain, providing effective technical support and helping to maintain high levels of customer satisfaction. The position involves troubleshooting and resolving more complex technical issues escalated from first-line support, along with occasional site visits to clients to gain a better understanding of their operations and challenges.
Duties and Responsibilities:
- Respond to and resolve more complex technical issues
- Monitor and manage ticket queues, ensuring SLAs are met
- Act as a liaison between customers and other support teams to facilitate issue resolution
- Document resolution procedures and update the knowledge base
- Ensure proactive monitoring and support of the IT infrastructure, including effective, regular, and well-planned maintenance to minimise downtime and impact to clients
- Ensure that all system changes follow company change management processes
- Produce IT infrastructure policy documentation, implementation, and governance
- Undertake activities on client sites as required
Your training
Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician Apprenticeship:
- Microsoft Certified Azure Fundamentals (AZ-900)
- CompTIA IT Fundamentals+
- Certiport IT Specialist Networking
- Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician:
- Maintenance or repair of systems faults
- Support for the roll-out of installation and commission of new systems or upgrades
Where it leads
- This apprenticeship offers a genuine pathway for growth within the company
- Depending on your interests and strengths, you could progress into a Third-Line Engineer role, move into team leadership, or specialise further - for example, in cloud consultancy or architecture
About Next2it LTD
Next2IT is a leader in next-generation IT services with a distinct focus on digital transformation. Founded in 2020, our rapidly growing start-up aims to empower businesses to harness the power of advanced technology seamlessly. We offer opportunities for significant career advancement as we navigate this exciting growth phase.
Things to consider
Desired rather than required:
- Understanding or knowledge of Windows Server (Active Directory, DNS, NPS), Azure (Entra, VM's, Networking) & AWS
- Background in using helpdesk software
- Understanding or knowledge of troubleshoot computer issues
- Knowledge of IT systems, networks, and relevant software
- Familiarity with IT service management (ITSM) principles and ITIL methodologies
Skills they're looking for
Entry requirements
- GCSE GCSEs including English Language and Maths (grade A*-C/9-4 or equivalent) — essential
Where you'll work
- 6 Marconi Gate, Staffordshire Technology Park, Stafford, ST18 0FZ
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