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IT Apprentice

Everything Tech Limited · Manchester · posted 4 September 2026

Wage
£17,000 a year
Hours
35 hours a week
Duration
1 Year 5 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
7 October 2026
Closing date
30 September 2026
Positions
4

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Provide a professional and personal first point of contact to all customers
  • Provide proactive first line IT Support to all customers
  • Ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask
  • Proactively contact and chase customers until a resolution has been achieved or the issue is escalated
  • Deliver exceptional Customer Service striving to achieve first time resolution
  • Escalate relevant and more complex work to the more experienced Service Desk Technicians after initial assessment and within a relevant timescale
  • Proactively manage all personal workloads, ensuring all tickets are worked within the set Service Level Agreements
  • Achieve the set Service Desk KPIs and Service Level Agreements
  • Adhere to all Service Desk technical processes and guidelines as well as company processes and standards as per the handbook
  • Undertake maintenance tasks for monitored systems
  • Prepare customer hardware or software ready for project delivery
  • Ensure the Autotask system is fully updated with all activity, including notes, to-dos, and knowledge bank information

Your training

Why choose our AWS Cloud Support Specialist Level 3 programme? 
 
The AWS Cloud Support Specialist apprenticeship allows you to recruit fresh cloud talent or upskill your existing workforce to become work-ready first-line IT support, specialising in AWS and cloud management. An AWS Cloud Support Specialist’s role is desk-based and revolves around system user queries and resolving faults in a helpdesk environment. AWS Cloud Support Specialists are expected to rectify or escalate faults swiftly, to mitigate internal and external impact. 
 
The AWS Cloud Support Specialist Level 3 apprenticeship enables the apprentice to: 

  • Understand how to carry out a methodical approach to problem-solving 
  • Become aware of the key organisational, cultural and health and safety considerations required by AWS Cloud Support Specialists 
  • Comprehend core networking principles, including network addressing, Cloud, Virtualisation and Security
  • Gain a fundamental understanding of operating system concepts in cloud-based environments 
  • Grasp the concept of cloud-enabled systems, secure integration, disaster recovery, principles of test plans and automation tools 

Tools and technologies learned: Learners will learn to use AWS.

Where it leads

Increasing to 22k if you successfully pass IT apprenticeship, along with career progression.

About Everything Tech Limited

Everything Tech Group is a UK-based managed services provider established to offer SMEs a full range of managed services around four distinct specialist units – Cloud & Remote Desktop services, Networks & Security, Voice & Contact Centre, and IT Support. We now employee over 100 members of staff across the UK, serving customers in a range of sectors and industries. From humble beginnings to the business you know today…

Skills they're looking for

Communication skillsIT skillsOrganisation skillsCustomer care skillsTeam working

Entry requirements

  • GCSE 3 GCSEs (or equivalent) in any subject (grade 4+ (A-C)) — desired
  • GCSE Maths and English (or equivalents) (grade 3+ (D or above)) — desired

Where you'll work

  • 3RD FLOOR HANOVER HOUSE, 32 CHARLOTTE STREET, MANCHESTER, M1 4FD

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