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IT Apprentice

Kannegiesser UK Limited · Banbury · posted 10 June 2026

Wage
£18,000 a year
Hours
37.5 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
31 August 2026
Closing date
31 July 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

To work towards achieving the Level 3 Information Communications Technician apprenticeship.

The IT Apprentice will support the IT Manager with basic day‐to‐day IT support tasks, helping colleagues to use their computers, devices, and systems effectively.

This is a training role, designed to help the apprentice learn how IT support operates within a business environment that includes:

  • Office‐based staff
  • Home and hybrid workers
  • Installation and field staff working globally

Most duties will be carried out under close supervision, with ongoing guidance, support, and mentoring provided at all times.

This is an office-based role and is not suitable for remote working due to the hands-on nature of IT support.

Flexitime is available subject to business needs and by agreement with the IT Manager.

There may be occasional, infrequent weekend or out of hours working to support planned IT tasks such as server shutdowns or restarts. Any weekend working will be pre‐planned, supervised, and compensated with Time Off in Lieu (TOIL).

1. Basic IT Support

Help respond to IT support requests logged by staff Carry out simple IT fixes, such as:

  • Password resets
  • Helping users connect to Wi-Fi or VPN
  • Assisting with basic software or login issues
  • Pass more complex or unresolved issues to the IT Manager/ external support

2. User & Device Setup

Assist with:

Setting up new laptops, PCs, monitors, and basic peripherals
Issuing IT equipment to new starters, including basic desk setup, such as:

  • Checking network and power cables
  • Issuing standard equipment (keyboard, mouse, headset, etc.)
  • Collecting and carrying out basic checks on IT equipment returned by leavers, reporting any issues or damage to the IT Manager
  • Help keep basic records of IT equipment up to date

3. Supporting Remote and Field Staff
Assist with basic remote support tasks, such as:

  • Helping staff connect to systems when working from home
  • Supporting installation and field staff with simple IT issues
  • Escalate issues that cannot be resolved quickly or safely

4. General IT Tasks

  • Help keep IT areas tidy, organised, and safe
  • Follow simple IT procedures and checklists
  • Update documentation when shown how
  • Carry out basic equipment checks and report any issues found
  • Escalate issues in line with IT procedures
  • Build positive working relationships with IT colleagues across the wider group, including teams based in Germany, to support knowledge sharing and effective issue resolution

5. Security & Good Practice

  • Follow IT and information security rules at all times
  • Treat company information and data as confidential
  • Report any lost equipment, suspected security issues, or concerns to the IT Manager

6. Training & Apprenticeship

  • Complete training as part of the Level 3 Information
  • Communications Technician apprenticeship
  • Attend training sessions, reviews, and assessments as required
  • Build an apprenticeship portfolio using everyday work tasks
  • Ask questions, take feedback, and learn from more experienced colleagues

Your training

  • Online masterclasses

Where it leads

  • A Full time role on completion of a successful apprenticeship

About Kannegiesser UK Limited

Kannegiesser is a leading, globally recognized manufacturer of industrial laundry technology and automation systems. Serving commercial textile service providers and large-scale facilities, they provide complete system solutions—including washing, drying, flatwork ironing, uniform processing, robotics, and logistics software. 

Things to consider

Essential:

  • A genuine interest in computers, IT, or technology
  • Willingness to learn, follow instructions, and develop new skills
  • Friendly and helpful attitude with a positive approach to supporting others
  • Basic computer skills, including email, Windows, and common office software
  • Able to communicate clearly and politely with colleagues who may not be technical
  • Comfortable asking questions and explaining simple IT issues in plain language
  • Able to listen carefully to understand problems before attempting a fix or escalating
  • Willing to learn how to communicate professionally by email, phone, and in person
  • Understands the importance of good customer service in an IT support role
  • Reliable and punctual, with a professional approach to work
  • Must have the legal right to work in the UK
    Desirable
  • A full, clean driving licence would be advantageous, to allow occasional travel to Milton Keynes

Company Elements:

  • To follow company procedures and complete documentation appropriately/accordingly
  • To ensure good housekeeping at all times
  • To comply with the company H&S policy
  • To contribute to the company’s continuous improvement process
  • To undertake additional tasks as requested commensurate with the level of the role

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsTeam workingInitiativeNon judgemental

Entry requirements

  • GCSE English, Maths (grade C/4+) — essential

Where you'll work

  • Kannegiesser Uk, Beaumont Road, Banbury, Oxfordshire, OX16 1QZ

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