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IT Apprentice

Sight and Sound Technology Limited · Moulton Park Industrial Estate · posted 5 October 2026

Wage
£16,640 a year
Hours
40 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
19 December 2026
Closing date
5 December 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Taking incoming calls from customers and logging issues onto the CRM system
  • Dealing with basic problems e.g. access to software remotely, mute button on PC is disabled, and internet is not working
  • Providing advice and support over the telephone
  • Responding to email enquiries
  • Organising repairs
  • Updating customers on the progress of repairs
  • Dealing with any other duties as and when required
  • Completing basic repairs if required

Personal specification:

  • The ideal candidate will have excellent communication skills
  • Reliable, approachable and upbeat
  • You will need to have an excellent telephone manner
  • The ability to work well in a team as well as independently
  • Keen to learn
  • An IT-related qualification would also be advantageous.

This role will be supported by the Information Communication Technician level 3 Apprenticeship standard.

  • Taking incoming calls from customers and logging issues onto the CRM system
  • Dealing with basic problems e.g. access to software remotely, mute button on PC is disabled, and internet is not working
  • Providing advice and support over the telephone
  • Responding to email enquiries
  • Organising repairs
  • Updating customers on the progress of repairs
  • Dealing with any other duties as and when required
  • Completing basic repairs if required

Personal specification:

  • The ideal candidate will have excellent communication skills
  • Reliable, approachable and upbeat
  • You will need to have an excellent telephone manner
  • The ability to work well in a team as well as independently   
  • Keen to learn
  • An IT-related qualification would also be advantageous

This role will be supported by the Information Communication Technician level 3 Apprenticeship standard.

 

 

 

 

Your training

  • Level 3 Information Communications Technician apprentice
  • Remote training delivery
  • Onefile
  • VLE
  • 6 hours of dedicated training time every week.

Where it leads

Possible full-time permanent position upon completion of the apprenticeship.

About Sight and Sound Technology Limited

The company is a UK leading provider of hardware and software for the blind, visually impaired and those with learning difficulties. They work in unison with private individuals, charitable organisations, educational establishments and commercial enterprises, to help users fully realise their potential. 

The role will involve being the first point of call for customers with technical issues/problems relating to specialist software and hardware. 

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsAnalytical skillsLogicalTeam workingCreativeInitiativeNon judgementalPatience

Entry requirements

  • GCSE English (grade 4/C) — essential
  • GCSE Maths (grade 4/c) — essential

Where you'll work

  • Equilibrium House, Mansion Close, Moulton Park Industrial Estate, Northampton, NN3 6RU

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