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IT Apprenticeship

Hero IT Support · Brighton · posted 12 October 2026

Wage
£18,000 a year
Hours
37.5 hours a week
Duration
1 Year 3 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
15 November 2026
Closing date
12 November 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Setting up client accounts and passwords using Windows Group Policy Management for Office 365
  • Effectively communicating via email, telephone, and face-to-face interactions to offer technical advice and guidance on-site
  • Utilising their ticketing system to guide clients through issue resolution and adhere there 2 hour critical and 8-hour response SLAs
  • Leveraging troubleshooting tools like Advanced IP Scanner, PowerShell Commands to work through scrips for Windows issues, and Sara Tools for Microsoft problems
  • Performing stress tests and diagnostics when receiving or ordering equipment, ensuring everything operates flawlessly before deployment
  • Conducting cable tests and diagnostics to pinpoint issues with sockets or handsets, and testing Firewalls to diagnose LAN or WAN problems
  • Configuring and installing hardware both virtually and physically

Your training

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.

Where it leads

Possible progression upon successful completion of the apprenticeship.

About Hero IT Support

Hero IT Support has spent over 15 years delivering world-class IT services and tailored technology solutions to businesses across the UK. Known for exceptional customer service, rapid response times, and long-term client relationships, the company continues to set high standards in managed IT support. They are looking for an IT Apprentice who is enthusiastic, curious, and genuinely passionate about technology.

Hero IT Support offers structured training combined with practical experience, giving apprentices exposure to everything from day-to-day support tasks to involvement in wider technical projects such as cloud migrations, VoIP systems, backup solutions, and business IT implementations. This blend of support and training helps build a solid foundation for a long-term career in IT.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsTeam working

Entry requirements

  • GCSE English (grade 5) — essential
  • GCSE Math (grade 4) — essential

Where you'll work

  • Sussex Innovation Centre, Science Park Square, Falmer, Brighton, BN1 9SB

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