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IT Customer Support Apprentice

Keystone Mis Limited · Hull · posted 10 July 2026

Wage
£15,392 a year
Hours
37 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
3 August 2026
Closing date
31 July 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Learn to support schools using their MIS systems via phone, email, and remote support tools
  • Log customer queries and track support tickets through to resolution
  • Assist in identifying and resolving common technical issues, with help from senior colleagues
  • Help test, design and distribute reports
  • Take part in training sessions and use online resources and webinars to build your knowledge
  • Assist with creating and updating help guides and documentation
  • Help colleagues with various administrative and support tasks
  • Commit to learning about school processes, data protection, and education standards
  • Follow company policies, including health & safety and equality practices

Your training

Customer Service Practitioner Level 2.

Where it leads

Upon completion there may be an opportunity for a full-time position.

About Keystone Mis Limited

Keystone MIS provides accredited, professional, impartial, comprehensive and affordable MIS (Management Information System) support and training to schools across the UK. We pride ourselves on the high level of support we offer and have built excellent relationships with schools over many years. Our team is friendly, approachable and knowledgeable, with expertise in handling children's data and staying current with legislation. Our core values are built on customer service and high-quality support. Our service desk is at the heart of what we do, acting as the first point of contact and a vital service for our customers. This apprenticeship role is a key opportunity to join that team and begin your career in IT support and educational technology.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsAnalytical skills

Entry requirements

  • GCSE English (grade 3/D) — essential
  • GCSE Maths (grade 3/D) — essential

Where you'll work

  • Unit 38 Keystone MIS K 3 Building, Clough Road, Hull, HU5 1SN

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