IT Service Desk Apprentice
I - Dash LTD · St Neots · posted 21 July 2026
Apply on the official government service →No Apprentice League account needed — we never gate applications.
Technical Duties:
- Respond promptly to support requests via telephone and email
- Diagnose and resolve basic end-user IT issues
- Escalate complex technical problems to senior service desk personnel
- Continuously develop knowledge across vendor products offered by the business
- Stay informed on emerging cybersecurity threats through industry resources
- Take ownership of personal learning and development
General Responsibilities:
- Deliver a professional, helpful, and adaptable service to both internal and external customers
- Uphold company values and represent idash Solutions positively in all interactions
- Adhere to company policies, procedures, and health and safety standards
- Promote equality, diversity, and customer-centric principles in all aspects of work
- Provide support to team members and undertake additional duties as directed by your line manager
Your training
The classroom training for the Information Communications Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.
The modules taught are:
- Network Fundamentals
- Mobility and Operating Systems
- Cloud Fundamentals
- IT Business Principles
Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.
Where it leads
A full-time opportunity may be offered after the successful completion of the apprenticeship based on the apprentice's performance throughout the duration of the apprenticeship.
About I - Dash LTD
Founded in 2021, idash is a leading provider of IT services for small to medium-sized businesses. We specialise in a broad range of solutions including IT Support Services, Data Backup, Cybersecurity, Hosting, and Microsoft 365.
idash fosters a collaborative and inclusive working culture. Our open-office environment encourages team interaction, and we prioritise a healthy work-life balance to support professional growth and personal wellbeing.
Skills they're looking for
Entry requirements
- GCSE English (grade Grade A - C (4 or above)) — essential
- GCSE Maths (grade Grade A - C (4 or above)) — essential
- GCSE IT (grade Grade A - C (4 or above)) — desired
- A Level IT (grade Grade A - C (4 or above)) — desired
Where you'll work
- 105 GREAT NORTH ROAD, EATON SOCON, ST NEOTS, PE19 8EL
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