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IT Service Desk Support Apprentice

Managed Enterprise Technologies Limited · West Midlands · posted 3 September 2026

Wage
£15,600 a year
Hours
37.5 hours a week
Duration
1 Year 5 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
8 October 2026
Closing date
1 October 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Learning many aspects of providing support to customers, including helping users who have technical issues or need help with supporting applications
  • Dealing with alerts and automated system monitoring
  • Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's
  • Monitor the Service Desk email inbox to respond to support calls logged via email
  • Answer telephone and complete support issues from initial contact to resolution. Log all calls in the relevant Call Logging system
  • Provide 1st and 2nd line support on calls assigned by a service desk team member or other Support Engineer
  • Escalate incidents when required to 3rd parties, external resources, or others
  • Investigate, diagnose and troubleshoot a wide variety of problems with network and computer hardware, device drivers, operating systems and application server software
  • Write up support calls and maintain documents and records to a professional standard; for example, Request for Change (RFC's),
  • Customer Build Logs and Tech Docs
  • Attend the site and carry out any on-site support work as required
  • Provide excellent customer service by understanding the business drivers, taking proactive action and providing clear communication

Your training

QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
  • Learn about core networking principles, including network addressing, cloud, virtualisation and security
  • Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
  • Train with QA – the largest and leading provider for both Microsoft and AWS training
  • Learn technical content that aligns to, and is relevant to, employers and the market
  • Learn about DevOps methodologies and the fundamentals of databases and data migration

Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.

Where it leads

Guaranteed job opportunity once completing the apprenticeship and qualifying. Many apprentices move into roles such as:

  • IT Support Engineer
  • Cloud Engineer
  • Infrastructure Engineer
  • Cyber Security Analyst
  • Technical Consultant

About Managed Enterprise Technologies Limited

As a small company, we provide closer access to experienced engineers and leaders. Apprentices can benefit from a wider variety of responsibilities and more visibility within the business. The company focuses on Microsoft technologies and often supports staff in gaining Microsoft certifications.

Our culture is built around learning, collaboration and opportunity. We want apprentices to feel supported from day one, develop valuable technical and professional skills, and build a long-term career in a fast-growing technology business.

Skills they're looking for

Problem solving skillsLogicalTeam workingPatience and empathyFriendly and approachable

Entry requirements

  • GCSE English (grade 3+ (A-C)) — essential
  • GCSE Maths (grade 3+ (A-C)) — essential
  • GCSE Any subject (grade 4+ (A-C)) — desired

Where you'll work

  • Birmingham Chamber Of Commerce 75 Harborne Road, Birmingham, West Midlands, B15 3DH

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