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IT Support Apprentice

Allware Systems LTD · Newdigate · posted 7 September 2026

Wage
£18,000 a year
Hours
40 hours a week
Duration
1 Year 5 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
12 October 2026
Closing date
5 October 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Answer telephones and email, log calls, identify urgency and impact, ensure timely resolution of jobs
  • 1st level support – solve simple queries
  • Routine housekeeping on servers; eg backups, anti-virus, updates and renewals
  • Grow technical knowledge and ability to solve problems and provide on-going support for clients
  • Check-in orders, prepare jobs for invoicing
  • Initial credit control
  • Assist 2nd level support technicians
  • Call clients to keep them informed of progress and ensure they are satisfied with our work
  • Correctly identify customer needs and future needs and convert them into actions

Your training

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Where it leads

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About Allware Systems LTD

Since 2001 Allware Systems have supported a wide range of clients with their IT services throughout the UK.

Allware’s organisation focus is to be customer led, by supplying solutions that meet our customer’s needs. The ever-changing world of technology means that we constantly adapt our resources to support the latest technology breakthroughs and offer cutting edge solutions. We have a highly trained team of engineers on call that can help with a diverse range of problems and advise on the right solution.

Security is one of our core areas of focus and we have a number of qualified security advisors to help review existing systems and advise on how to improve security.

Skills they're looking for

Communication skillsIT skillsCustomer care skillsProblem solving skillsTeam working

Entry requirements

  • GCSE 3 of any subject (grade 4+ (A* - C)) — essential
  • GCSE Maths & English (grade 3+ (D or above)) — essential

Where you'll work

  • 123 Greens Farm, Rusper Rd, Newdigate, Dorking, RH5 5BE

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