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IT Support Apprentice

Cerulean Solutions LTD · Barnet · posted 3 November 2026

Wage
£18,000 a year
Hours
35 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
25 November 2026
Closing date
24 November 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Assisting with the diagnosis and resolution of hardware, software, and network-related issues.
  • Providing first-line technical support to users via telephone, email, remote access, and ticketing systems.
  • Supporting the installation, configuration, and maintenance of desktops, laptops, printers, mobile devices, and networking equipment.
  • Assisting with the setup and administration of user accounts, permissions, and access controls.
  • Supporting the monitoring and maintenance of client networks, servers, and cloud-based systems.
  • Assisting with routine system updates, security checks, backups, and preventative maintenance activities.
  • Maintaining accurate records of support requests, technical documentation, and completed work within the service management system.
  • Escalating complex technical issues to senior engineers where appropriate.
  • Supporting network infrastructure projects, including switch, router, wireless, and connectivity deployments.
  • Developing an understanding of cyber-security best practices and assisting with maintaining secure IT environments.
  • Delivering excellent customer service while communicating professionally with clients and colleagues

Your training

Training Provided:

CompTIA A+
Microsoft AZ-900

Where it leads

Upon successful completion of the apprenticeship, you will have developed a strong foundation in IT and networking, opening doors to various career opportunities within Cerulean Solutions Ltd or the wider IT industry. You will be well-positioned for roles such as Network Support Technician, IT Support Engineer, or Junior Network Administrator, with potential for further professional development and specialisation.

About Cerulean Solutions LTD

Cerulean Solutions Ltd is a dynamic IT Support and Services Provider dedicated to delivering high-quality IT and networking solutions to a diverse client base. We pride ourselves on fostering a supportive and innovative environment where talent can thrive. Join our team and contribute to a company that values technical excellence, customer satisfaction, and continuous professional development.

Skills they're looking for

IT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAnalytical skillsLogicalTeam working

Entry requirements

  • GCSE English (grade 4) — desired
  • GCSE Maths (grade 4) — desired

Where you'll work

  • 120 Cockfosters Road, Barnet, EN4 0DZ

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