IT Support Apprentice
Start Technology (Software) LTD · e-Innovation Centre, University of Wolverhampton, Telford · posted 24 August 2026
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You will join our Support team and help customers use our software effectively. With training and support from experienced colleagues, you will learn how to investigate issues, manage support requests and resolve common technical problems.
You will also gain experience in software testing, databases, cloud technology and customer service while working towards an IT qualification.
Key Responsibilities:
- Respond to customer queries by phone and email
- Log, manage and update support tickets
- Investigate and resolve common software issues
- Help customers use Alpha Tracker and related applications
- Escalate complex issues to senior colleagues
- Test software updates and new features
- Assist with software upgrades and installations
- Create and update support documentation
- Maintain accurate customer records
- Work with the Development and Project teams
Your training
You will gain practical experience in:
- IT and application support
- Software troubleshooting
- Customer service
- Microsoft SQL Server and databases
- Cloud-hosted software
- Software testing
- Cyber security
- Business communication
Where it leads
- Information Communication Technician (ICT) Level 3 qualification
About Start Technology (Software) LTD
Start Software develops specialist software used by organisations in the UK and internationally to manage environmental compliance.
Things to consider
Essential Requirements:
- GCSE Grade 4/C or above, or equivalent, in English and maths
- Basic IT skills
- An interest in software and technology
Skills they're looking for
Entry requirements
- GCSE English (grade 4-9) — essential
- GCSE Maths (grade 4-9) — essential
Where you'll work
- e-Innovation Centre, University of Wolverhampton, Telford, TF2 9FT