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IT Technician Apprentice

Invoco LTD · Bromsgrove · posted 11 September 2026

Wage
£19,000 a year
Hours
35 hours a week
Duration
1 Year 10 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
19 October 2026
Closing date
9 October 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Be part of our award-winning first-line customer support team, handling calls and emails, logging tickets, and resolving VoIP and broadband issues
  • You’ll receive expert training from experienced engineers, gain real-world telecoms experience, and build the technical and communication skills to progress into a full-time Customer Support Engineer role
  • A fantastic opportunity to start your tech career with full training and development

Your training

  • Information Communications Technician Level 3 Apprenticeship Standard
  • The successful candidate will undertake a 22-month nationally recognised qualification through TDM
  • This work-based programme includes quarterly online block weeks, weekly off-the-job training and monthly coaching sessions
  • The apprentice will have a workplace mentor and will complete an external end-point assessment

Knowledge areas include:

  • Hardware and networking
  • Software and security
  • ICT administration

Where it leads

  • Opportunity to progress or full-time employment and progress on to a degree for the right person

About Invoco LTD

We’re a leading-edge telecoms company based in Bromsgrove providing Hosted Telephony, VoIP and AI-driven communication solutions to businesses across the UK. We may be small, but we’re growing fast and passionate about delivering brilliant customer experiences. Joining our team means you’ll get hands-on experience with modern telecoms technology and support systems, guided by experienced engineers who’ll help you build a strong foundation for your future career in tech.

Things to consider

  • Can you to be at the place of work on a daily basis?

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsProblem solving skillsAnalytical skillsLogicalInitiativeNon judgementalPatience

Entry requirements

  • GCSE English (grade 4) — essential
  • GCSE Maths (grade 4) — essential

Where you'll work

  • 7 The Courtyard, Buntsford Drive, Bromsgrove, B60 3DJ

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