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Junior IT Support Apprentice

Dunblue Limited · Milton Keynes · posted 3 July 2026

Wage
£17,500 a year
Hours
37.5 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
2 August 2026
Closing date
1 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Provide first-line technical support to clients via phone, email, and remote tools.

Assist with troubleshooting issues related to:

  • Windows desktops and laptops
  • Microsoft 365
  • Networking (Wi-Fi, routers, switches)
  • Printers and peripherals
  • Help with onboarding new users, devices, and services
  • Support senior engineers with installations, migrations, and project work
  • Maintain accurate documentation, tickets, and asset records
  • Follow internal processes, security policies, and escalation procedures
  • Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams
  • Some out-of-area travel may be required at times to attend customer sites (expenses paid)

Your training

  • You will complete a structured apprenticeship alongside your role, gaining hands-on experience and off-the-job training
  • You will be supported by S&A Academy through regular sessions and mentorship, leading to a recognised qualification

Where it leads

  • To be confirmed

About Dunblue Limited

Founded in 2007, Dunblue provides small and mid-sized businesses across a range of industries with expert advice, solutions, and support for their IT and communications systems. With offices in Milton Keynes and Ipswich, they support clients across the Midlands and East Anglia.

Things to consider

Desired Skills:

  • A keen interest in IT and technology; able to learn fast and adapt skills
  • Problem-solving mindset and willingness to learn
  • Good communication skills and a friendly, professional manner
  • Ability to follow instructions and ask questions when unsure
  • Organised, reliable, and able to manage time effectively
  • Flexible and adaptable as each day will be different

Entry Requirements

  • GCSEs (or equivalent) in English and Maths
  • Right to work in the UK
  • No prior IT experience required — enthusiasm matters more
  • UK driving licence and own vehicle needed

Skills they're looking for

Communication skillsAttention to detailOrganisation skillsProblem solving skillsPassion for ITFull UK Drivers License

Entry requirements

  • GCSE English (grade 5) — essential
  • GCSE Maths (grade 5) — essential

Where you'll work

  • 200 Unity Place, Grafton Gate, Milton Keynes, MK9 1UP

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