Level 2 Administration Assistant Apprentice (Salary £16,000)
Resolve ASB · Cheshire · posted 25 September 2026
Apply on the official government service →No Apprentice League account needed — we never gate applications.
Main Responsibilities:
- Support the administration of training courses, events and apprenticeship programmes, including bookings, joining instructions, registers and learner records.
- Assist with monitoring email inboxes, responding to routine enquiries and escalating more complex queries to colleagues or supervisors.
- Answer telephone calls professionally, take messages and direct enquiries to the appropriate person.
- Maintain accurate electronic and paper-based filing systems and ensure records are kept up to date.
- Support meetings by preparing papers, taking minutes and distributing notes and actions as required.
- Collect and process learner, delegate and customer feedback and support the production of simple evaluation reports.
- Assist with basic data analysis and reporting, including member engagement, course attendance and feedback summaries.
- Assist colleagues with the preparation, coordination and delivery of conferences, events and presentations.
Company Benefits:
- 22 days’ annual leave plus bank holidays.
- Annual leave increases by one day per completed year of service, up to 25 days.
- Supportive team environment and opportunities for professional development.
Your training
Administration Assistant Level 2 apprenticeship standard.
Where it leads
Resolve is a small organisation experiencing growth. Subject to business needs and successful completion of the apprenticeship, there may be opportunities to progress into a permanent administrative role in a specific area of responsibility.
About Resolve ASB
Resolve ASB is a not-for-profit organisation that develops, shares and influences best practice in tackling anti-social behaviour across the UK. Since 1995, Resolve has helped shape policy and practice and is recognised nationally for its specialist expertise. They are a small, friendly team offering a flexible, supportive and collaborative working environment, with a strong commitment to continuous professional development.
Skills they're looking for
Entry requirements
- GCSE 5 x including English and maths (grade 4/C and above) — essential
Where you'll work
- 10 a the Downs, Altrincham, Cheshire, WA14 2PU
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