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Level 2 Customer Service Apprenticeship

Wm Twigg (Matlock) LTD · Matlock · posted 26 May 2026

Wage
£16,640 a year
Hours
40 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
1 September 2026
Closing date
31 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Working alongside colleagues on the Stores Trade Counter
  • Serving customers
  • Working in the stores
  • General duties within the stores and sales office
  • Dealing with customer enquiries and orders

Full on the job training will be provided by colleagues, learning about our products, our customers and our IT systems. Our customers span a number of industries - tradesmen (eg builders, plumbers, joiners, roofers), local government, quarries, factories, fabricators and farmers.

Your training

Training will be provided, both within the workplace and through University of Derby Buxton (One day on campus in Buxton every 6 weeks).

Where it leads

Possible progression on to a permanent position at the end of the programme.

About Wm Twigg (Matlock) LTD

We are a family run steel stockholder and engineers' merchants established in Matlock, Derbyshire in 1905. This apprenticeship is for the Stores (the engineers merchants side of the business).

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiativeNon judgementalPatiencePhysical fitness

Where you'll work

  • 26 BAKEWELL ROAD, MATLOCK, DE4 3AX

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