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Lifeguard/Leisure Assistant and Duty Manager Apprenticeship

Hertfordshire Sports Village · Hatfield · posted 30 July 2026

Wage
£24,852 a year
Hours
37.5 hours a week
Duration
4 Years
Level
Intermediate (Level 2)
Standard
Leisure team member (level 2)
Starts
1 October 2026
Closing date
16 August 2026
Positions
1

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  • To work as part of the Leisure Operations team, this role will support the Duty Management team in the smooth and efficient running of Hertfordshire Sports Village. The role involves helping to maintain high standards across the facility, ensuring a safe, clean, and welcoming environment for customers, whilst adhering to health and safety requirements and operational standards
  • To demonstrate a Service Excellence mindset by providing a consistent, efficient, high quality and customer-oriented service to all customers of the Sports Village through implementation of agreed operating procedures and standards, ensuring that the customer is at the heart of every decision
  • Lifeguarding is a key aspect of this role and an integral part of the apprenticeship. The successful candidate will be supported to achieve and maintain the National Pool Lifeguard Qualification (NPLQ), allowing them to become a fully qualified and active lifeguard. Training is planned for the October half-term break (26-31 October 2026, 08:00-17:00) and forms an essential part of the programme

Your training

In years 1 and 2 the postholder will study the Leisure Team Member Level 2 apprenticeship, as well as completing relevant courses associated with the job role including lifeguard and fitness instructor L2. This will be followed in years 3 and 4 by the Leisure Duty Manager Level 3 apprenticeship as well as an option to complete a fitness instructor L3. On successful completion of both apprenticeships the postholder will be appointed to Trainee Duty Manager and continue to support the duty management team.

  • IQL Level 2 Award in Pool Lifeguarding (26-31 October 2026, 08:00-17:00 - attendance mandatory)
  • A Swim England Level 2 in Teaching Swimming or a STA level 2 Certificate in Teaching Swimming
  • Level 2 Certificate in Fitness or Gym Instruction awarded by; Focus Awards, Active IQ, Innovate Awarding, NCFE, VCTC or YMCA Awards
  • Level 3 certificate in First Aid (to be taken either as a stand-alone qualification or as a separate part of the IQL Level 2 Award in Pool Lifeguarding)
  • As part of the Level 3 apprenticeship, you will obtain a First aid at work certificate and Pool Plant Operator qualification

Where it leads

On successful completion of the apprenticeships there will be an opportunity to continue onto a Degree Apprenticeship relevant to the business and its requirements.

About Hertfordshire Sports Village

The University of Hertfordshire transforms lives by finding and powering potential, giving students the chance to succeed whatever their background. Based 25 minutes north of London in Hatfield, its two campuses have had continuous investment in social spaces, sports facilities, accommodation and a new science building. Courses are shaped by industry, leading to highly employable graduates.

Things to consider

  • The successful applicant will have a keen interest in sport and fitness, be a confident swimmer and be able to work as part of a team in a customer facing environment. Previous experience in a customer facing environment is desirable. Attention to detail is essential, as is a proactive approach and an ability to inspire and motivate others
  • Strong IT skills, including the use of Microsoft Office are crucial for this role. Excellent verbal and written communication skills are also essential. You will have a positive “can do” attitude, be flexible and adaptable in approach and be motivated to learn new skills

Skills they're looking for

Communication skillsIT skillsAttention to detailCustomer care skillsTeam workingInitiativePatiencePhysical fitness

Entry requirements

  • GCSE English (grade 3) — essential
  • GCSE Maths (grade 3) — essential

Where you'll work

  • University of Hertfordshire, De Havilland campus, Hatfield, AL10 9EU

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