Museum Assistant Apprentice

Key responsibilities will include:

• Supporting the day-to-day operation of the museum to ensure visitors enjoy a welcoming, engaging and rewarding experience.
• Assisting with visitor reception, ticket sales, retail transactions, and general enquiries.
• Providing information and assistance to visitors and helping to interpret museum displays and exhibitions.
• Supporting the care, documentation and management of the museum's collections.
• Assisting with object handling, condition checking, cleaning, packing and preventative conservation activities under supervision.
• Supporting the installation, maintenance and removal of temporary exhibitions and displays.
• Assisting with community events, family activities, talks, workshops, school visits and outreach projects.
• Working alongside volunteers and helping to ensure they feel supported and valued.
• Assisting with volunteer administration, including recording volunteer hours and preparing rotas when required.
• Supporting collections management activities, including cataloguing, photography, object entry procedures, and database updates.
• Assisting with the maintenance of museum stores, displays and public spaces to ensure they remain safe and presentable.
• Helping to open and close the museum and prepare galleries and public areas for visitors.
• Answering telephone, email and face-to-face enquiries and directing more complex enquiries to appropriate staff members.
• Supporting administrative tasks associated with the museum's day-to-day operation.
• Following museum policies and procedures relating to health and safety, security, collections care and visitor services.
• Assisting staff and volunteers during special events, some of which may take place outside normal opening hours.
• Supporting the safe evacuation of the museum in the event of an emergency and reporting any concerns relating to the safety or security of the museum, collections, volunteers or visitors.
• Assisting with the museum's marketing and communications, including social media, website content, promotional materials and event publicity.
• Supporting the administration of museum projects and grant-funded programmes.
• Assisting with data collection, visitor surveys, audience evaluation and reporting.
• Maintaining accurate digital and paper records in accordance with museum procedures.
• Supporting meeting administration, including preparing agendas, papers, notes and action lists where required.
• Assisting with financial administration, including recording purchases, processing invoices, stock monitoring and cash reconciliation.
• Supporting volunteer recruitment, induction and record keeping.
• Assisting with bookings and administration for events, talks, school visits and community activities.
• Supporting archive cataloguing and records management projects undertaken in partnership with local heritage organisations.
• Assisting with research and information requests from members of the public, researchers and partner organisations.

Where it leads

Successful completion of the apprenticeship could lead to a range of administration and business support roles within the museum, heritage and cultural sectors, as well as progression to higher-level apprenticeships and professional development opportunities.

About Epping Forest District Museum CIO

Things to consider

Skills they're looking for

Entry requirements

• GCSE English Language (grade Grade 4/C or above) — essential
• GCSE Mathematics (grade Grade 4/C or above) — essential

Where you'll work

• 39-41 SUN STREET, WALTHAM ABBEY, EN9 1EL
• Borders Lane, Loughton, IG10 3SA
• Waltham Abbey Church, Waltham Abbey, EN9 1DG