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Office Administrator Apprentice

Emmaus UK · 3 Embassy Drive Calthorpe Ro · posted 14 October 2026

Wage
£15,600 a year
Hours
37.5 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Business administrator (level 3)
Starts
23 November 2026
Closing date
20 November 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • First Point of Contact: Act as the primary contact for general phone and email enquiries, delivering a professional initial impression and routing queries or signposting service users to the appropriate support
  • Stakeholder Support & Complaints: Respond to stakeholder queries, troubleshoot routine issues, and administer complaints promptly in line with EUK's Complaints Procedure
  • Office & Equipment Management: Maintain office supplies, ensure office equipment remains fully operational, and manage the purchasing, provision, and tracking of equipment for staff and new starters
  • Post & Deliveries: Handle incoming and outgoing post, including arranging couriers as required
  • Compliance & Data Security: Ensure adherence to office policies and procedures, including Health & Safety guidelines and the secure disposal of confidential waste
  • General Administration: Assist EUK teams with core administrative tasks, including document filing, scanning, and maintaining up-to-date contact dMeeting & Event Logistics: Support meeting coordination by booking venues and arranging catering and refreshments when required
  • Meeting & Event Logistics: Support meeting coordination by booking venues and arranging catering and refreshments when required
  • HR Administrative Support: Assist the HR team with onboarding tasks, including gathering details from new starters and updating internal systems

Your training

  • Business Administration Level 3
  • Functional Skills maths/English if required
  • Training to be delivered within the working environment
  • Online portfolio 

Where it leads

Completing your apprenticeship provides a strong foundation for a career in the charity sector or wider corporate world, opening paths to a permanent Office Administrator role at Emmaus UK or future progression into administrative, executive support, or customer service roles across various sectors.

About Emmaus UK

Emmaus is a movement of charities that empowers people to overcome homelessness. We provide the foundation of a home and a life-changing package of tailored support.  We equip people with valuable skills, training and work experience to achieve their goals. Working together, we’re ending homelessness one person at a time.  

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiativeNon judgementalPatience

Entry requirements

  • GCSE English (grade 4) — desired
  • GCSE Maths (grade 4) — desired

Where you'll work

  • REGUS, APEX HOUSE, 3 EMBASSY DRIVE CALTHORPE RO, EDGBASTON, B15 1TR

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