Patient Services Administrator Apprentice (Neasham Road Surgery)
Neasham Road Surgery · Darlington · posted 13 August 2026
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The Patient Services Administrator Apprentice will support the day-to-day administrative and reception functions of Neasham Road Surgery, helping to deliver an efficient, professional, and patient-focused service. Working as part of a busy GP practice team, the apprentice will assist patients, support clinical and administrative staff, and develop key business administration and customer service skills within a healthcare environment. The role will involve handling confidential information, maintain accurate records, and ensure patients receive a positive experience when accessing practice services.
Key Duties & Responsibilities:
- Welcome patients and visitors to the surgery in a friendly, professional, and respectful manner
- Answer telephone calls and respond to patient enquiries, directing requests to the appropriate member of staff
- Support appointment booking, cancellations, and patient registration processes using practice systems
- Maintain accurate patient records and update information in line with NHS and practice procedures
- Assist with processing repeat prescription requests and administrative correspondence
- Manage incoming and outgoing emails, post, scanning, filing, and document management tasks
- Support clinicians and administrative staff with routine administrative duties
- Handle confidential patient information safely and in accordance with data protection requirements
- Assist with processing referrals, test result communications, and other patient-related administration
- Support the practice in maintaining accurate records and completing routine data entry activities
- Help patients access online services, where appropriate, and provide guidance on practice procedures
- Work collaboratively with colleagues to ensure the smooth running of reception and administrative services
Skills & Experience Gained:
- Healthcare administration and patient services experience
- Use of clinical and administrative IT systems
- Professional communication with patients, clinicians, and external healthcare providers
- Understanding of confidentiality, GDPR, and information governance within healthcare
- Customer service and reception skills in a busy GP practice environment
- Organisation, prioritisation, and time management skills
- Experience maintaining accurate records and managing sensitive information
- Understanding of NHS primary care services and healthcare administration processes
Ideal Candidate:
This role is suited to someone who is:
- Friendly, approachable, and professional
- Reliable and willing to learn
- Organised and able to manage multiple tasks
- Comfortable communicating with a wide range of people
- Able to work effectively as part of a team
- Respectful of confidential and sensitive information
- Confident using computers and willing to develop digital skills
- Able to remain calm and professional in a busy healthcare environment
This apprenticeship provides an excellent opportunity to gain valuable administrative experience within a patient-centred healthcare setting while working towards a nationally recognised qualification.
Your training
You will be completing the Level 2 Administration Assistant Apprenticeship Standard with Learning & Skills, Darlington.
The Administration Apprenticeship is designed to equip participants with the fundamentals required to work in any business environment. The programme can be delivered using a blend of on-line, anytime learning and expert-led classroom training covering core topics.
Throughout this Apprenticeship, participants will be supported by tutors who have worked in a business environment and have gained many years of experience and who can truly support you to develop the skills and knowledge required to work in a wide range of administrative roles. This will also provide a potential progression route onto the Business Administration Level 3.
Where it leads
Successful completion of the apprenticeship Learner could lead to:
- Full time employment and / or Business Administration Level 3 Apprenticeship
About Neasham Road Surgery
Neasham Road Surgery is a modern, purpose-built GP practice located on the corner of Neasham Road and Smithfield Road in Darlington. The practice provides a wide range of primary healthcare services to more than 12,500 patients within the local community and works closely with other GP practices across Darlington to deliver high-quality, accessible healthcare services.
The surgery is committed to delivering compassionate, patient-centred care that supports the health and wellbeing of its community. The team strives to provide healthcare services with professionalism, respect, integrity, and a focus on achieving positive health outcomes for all patients. Neasham Road Surgery offers a welcoming and inclusive environment, with on-site parking including disabled spaces, wheelchair-friendly access, nearby public transport links, and a local pharmacy situated close to the practice.
The practice is built around core values of Compassion, Excellence, Accessibility, Partnership, Improvement, and Integrity. These values guide the way staff support patients and work collaboratively with healthcare professionals and the wider NHS community to deliver the highest standards of care.
As a Patient Services Administrator Apprentice, you will become part of a dedicated team committed to providing excellent customer service and ensuring patients receive the support and care they need when accessing healthcare services.
Things to consider
- You will be required to attend our training centre in Darlington (DL1 1NL) and you will need to make your own way there for day release training
- Travel to and from the employer, based at Neasham Road, Darlington (DL1 4YL)
Skills they're looking for
Entry requirements
- GCSE English (grade 1+/G+) — essential
- GCSE maths (grade 1+/G+) — essential
- GCSE English (grade 4+/ C+) — desired
- GCSE maths (grade 4+/ C+) — desired
Where you'll work
- 186 Neasham Road, Darlington, DL1 4YL
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