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Pharmacy Customer Service Apprenticeship

B D Healthcare LTD · Oldbury · posted 2 September 2026

Wage
£16,224 to £25,775.88 a year
Hours
39 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
1 December 2026
Closing date
30 November 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

A Pharmacy Counter Assistant typically handles the following day-to-day duties:

  • Serving Customers - Helping customers at the pharmacy counter, answering basic health and product queries, and offering over-the-counter advice (within training limits)
  • Processing Transactions - Handling payments and recording sales accurately
  • Supporting Prescription Services - Assisting in preparing and labelling prescriptions under pharmacist supervision
  • Stock Handling - Replenishing shelves, checking expiry dates, and keeping the pharmacy clean and organised
  • Administrative Support - Updating records, booking repeat prescriptions, and helping with paperwork as needed
  • Learning & Development - Completing apprenticeship training and applying new knowledge in the pharmacy setting
  • Their focus is on excellent customer service, supporting pharmacy operations, and learning the foundations of healthcare service

Where it leads

Customer Service Lead. 

About B D Healthcare LTD

At BD Healthcare, we are a rapidly-growing retail pharmacy company based in the West Midlands, dedicated to providing our clients with unparalleled service and innovative healthcare solutions. As a leader in our field, we pride ourselves on our dynamic and supportive working environment, fostering growth, and encouraging employees to excel in their careers. Our team is a diverse and passionate group of professionals who share our commitment to excellence. With a strong focus on professional development and employee satisfaction, BD Healthcare offers competitive benefits, a vibrant workplace culture, and ample opportunities for career advancement.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsLogicalTeam workingInitiativeNon judgementalPatience

Entry requirements

  • GCSE English (grade C) — essential
  • GCSE Maths (grade C) — essential

Where you'll work

  • 196 Causeway Green Road, Oldbury, B68 8LS

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