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Reception and Business Support Apprentice

St Neots Surgery · Plymouth · posted 27 April 2026

Wage
£13,728 a year
Hours
33 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
10 August 2026
Closing date
7 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Responsibilities will vary but will include:

  • Supporting a busy reception/administration team in dealing with patients both face to face and over the phone
  • Booking patients in for routine appointments and handling general enquiries both direct to patients and over the phone as necessary
  • Liaising with GPs and other NHS partners

Administration tasks to include:

  • Scanning of documents
  • Photocopying notes and reports
  • Filing patients notes and marrying together new patient notes
  • General administration tasks as necessary
  • Other duties will involve computer-based tasks

Accurate record keeping is vital within the surgery so a good attention for detail ensuring all paperwork is completed to a high standard will be expected as will and understanding of tact and respect for all patients who visit the surgery.

Your training

  • Full Customer Service Level 2 - Standard
  • On the job training to support role development
  • Employer will allocate dedicated training time for off the job training as required for the qualification
  • Off the job support for qualification requirements - learner will need to attend college for one full day per month and this will be supported by regular remote training and site visits
  • Functional Skills Support (maths, English) - if required

Where it leads

Possibility of future employment/progression opportunities upon successful completion of level 2 qualification.

About St Neots Surgery

St Neots Surgery are a well established and very busy medical practice based within the city area and the practice aim is to provide a high standard of medical care in a friendly, professional manner at all times. The practice regularly supports new apprenticeships and are keen to develop and progress candidates as far as possible.

Things to consider

Part of qualification will require regular college attendance to support Off the Job training. The employer will allocate dedicated Off the Job training time, per week, to support qualification requirements. The college is based near Marsh Mills Business Park, Plymouth. Due to the nature of the employment a respect for patient confidentiality is expected and any breach will lead to disciplinary action.

Skills they're looking for

Communication skillsIT skillsAttention to detailCustomer care skillsAdministrative skillsAnalytical skillsTeam workingPatience

Entry requirements

  • GCSE English (grade A*/9 - C/4) — desired
  • GCSE Mathematics (grade A*/9 - C/4) — desired

Where you'll work

  • 1 NORTH PROSPECT ROAD, PLYMOUTH, PL2 3HY

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