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Reception Apprentice

Crystal Peaks Medical Centre · Sheffield · posted 27 July 2026

Wage
£15,392 a year
Hours
37 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Business administrator (level 3)
Starts
1 September 2026
Closing date
16 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Job responsibilities

Administration

  • To have a good understanding of all practice procedures including health and safety, security and confidentiality
  • Scanning hospital correspondence to patient’s medical record and integrating electronic post into the clinical system
  • Read coding any procedures, diagnoses, results etc. accurately from correspondence received from secondary care.
  • Support all staff with IT issues (including printer errors, clinical system issues etc.)
  • Supporting the Admin Team with C-the-Signs software to help record diagnoses, appointment dates and referrals

Reception

Cover all reception duties including:

  • Answering the telephone and dealing with patient queries/ booking appointments when required
  • Processing repeat prescription requests as per practice protocol
  • Opening/ sorting incoming post
  • Actioning daily tasks on behalf of the GP
  • Filing/ pulling patient paper records
  • Ensure medical record data is up to date and of a high standard including patient name and address
  • Registering new patients ensuring they are within the practice area
  • Booking interpreters for appointments that require the interpreting service
  • Monitoring the prescription email address

Other tasks:

  • Ensure tea/ coffee/ milk etc. is kept replenished in the staff room using petty cash
  • To ensure building security through the knowledge of the alarm, doors, windows etc.
  • Any other tasks given to you by managers

Your training

  • Business Admin Level 3

The post-holder will participate in any training that the Practice deems necessary as part of your employment. This training may include:

  • GDPR Awareness
  • Information Governance
  • Confidentiality
  • Safeguarding
  • Basic life support
  • SystmOne Clinical System training

Where it leads

  • Potential progression into employment or next level apprenticeship

About Crystal Peaks Medical Centre

At Crystal Peaks Medical Centre we take pride in delivering high quality care and run clinics for chronic disease management and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery including joint injections, childhood vaccinations, contraceptive implants and coil fitting. We have allied professionals working on site delivering counselling and cognitive behavioural therapy (IAPT workers), as well as physiotherapists and our midwife.

Things to consider

Confidentiality Confidentiality is extremely important throughout the whole of the NHS and at Crystal Peaks Medical Centre we pride ourselves on ensuring our patients trust us with their sensitive information. They do so in confidence and expect that all staff respect their privacy.

During the performance of the expected duties outlined in the job description, the post-holder will have access to confidential information including both patient and carer information and information relating to the business organisation.

The post-holder should always act appropriately and all information should be regarded as strictly confidential. During the post-holders time at the practice, they will become accustomed to the practices confidentiality protocol and the protection of personal and sensitive data.

Health and Safety

The post-holder will assist in promoting and maintaining their own health and safety, and security whilst in practice in line with the practice protocol, these include:

  • Reporting any areas of concern to the Practice Manager/ Assistant Practice Manager
  • Be mindful of colleagues and patients’ safety when working
  • Adhere to any policies or training received on any health and safety topics
  • Ensure you are trained and competent in any duties you do before carrying anything out that could harm the health and safety of yourself or others

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues in line with the practice protocol. You should always respect the privacy, dignity, needs and beliefs of patients, carers and colleagues and should behave in a manner that is non-judgemental.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiativeNon judgementalPatience

Entry requirements

  • GCSE English (grade A*-C or 9-4) — essential
  • GCSE Maths (grade A*-C or 9-4) — essential

Where you'll work

  • CRYSTAL PEAKS MEDICAL CENTRE, 15 PEAKS MOUNT, SHEFFIELD, S20 7HZ

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