Receptionist and Prescriptions Administrator Apprentice

• Roles & Responsibilities  
  Welcome, assist and direct patients and visitors in a professional and friendly manner.  
• Manage incoming telephone calls, responding to enquiries and directing calls appropriately.  
• Make appointments and signpost patients to the most appropriate service.  
• Process home visit requests and ambulance transport bookings where appropriate.   
• Register new patients and temporary residents.  
• Manage online requests and communications received from patients.  
• Deal with general enquiries, concerns and complaints in a courteous and professional manner.  
• Contact patients and external providers as directed by clinicians or management.  
• Distribute prescriptions, correspondence and other patient documentation.   
• Collect payments for non-NHS services where required.  
   
  Prescription Administration 
• Process repeat prescription requests received via telephone, online services, email, post and written requests in line with practice protocols.  
• Ensure prescription requests are processed safely, accurately and within agreed service timeframes.  
• Raise prescription requests in accordance with practice prescribing policies and procedures.  
• Deal with patient queries relating to medications and prescriptions through all communication channels.  
• Work closely with GPs, pharmacists, pharmacy technicians and other prescribing clinicians to provide an efficient prescribing service.  
• Assist with the administration of repeat dispensing and electronic prescribing services.  
• Reconcile medication information from discharge summaries, outpatient letters and other clinical correspondence as directed.  
• Ensure patient medication records are maintained accurately and updated appropriately.  
• Support the management of medication reviews, recalls and monitoring requirements for safe prescribing.   
• Escalate concerns relating to medication compliance, overuse, underuse or prescribing issues to the appropriate clinician.  
   
  Administrative Duties 
• Input, maintain and extract information accurately using the practice clinical system.  
• Process administrative tasks including emails, patient detail changes, forms and document management.  
• Complete filing and document management duties as required.  
• Ensure outstanding work is communicated effectively to colleagues during handovers.   
• Support wider administrative functions across the practice when required.  
   
  Teamwork and Communication 
• Liaise effectively with patients, carers, pharmacies, secondary care providers, district nurses and other healthcare professionals.  
• Respond to the needs of the clinical and administrative team.  
• Attend practice meetings and contribute positively to service improvement activities.  
• Support colleagues through flexible working and cross-cover arrangements where required.  
   
  Information Governance, Health and Safety 
• Maintain strict confidentiality at all times and comply with GDPR,
• Data Protection legislation and practice policies.  
• Observe health and safety requirements and infection prevention procedures.  
• Ensure patient information is handled securely and accurately.  
• Adhere to all practice policies, procedures and relevant NHS guidance.  
   

Your training

Your training will be provided by EMA Training once a month through online sessions and you will cover the below modules:  

• Business Fundamentals 
• Communications and Stakeholder Engagement  
• Operations and Document Management 
• IT Systems and Digital Competency  
• Planning, Prioritisation and Project Support  
• Decision Making and Process Improvement 
• Professionalism and Personal Development  
   
  Upon completing the required content, you will enter your end point assessment, where you will be assessed through a knowledge test, project presentation and professional discussion.  

Where it leads

Opportunity for a full time position within the team upon completion of the apprenticeship programme 

About Drs Carr Mansford & Jacklin

Skills they're looking for

Entry requirements

• GCSE 5 GCSEs including maths and english (grade 4/C) — essential

Where you'll work

• 20 VILLA STREET, BEESTON, NOTTINGHAM, NG9 2NY

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