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Registration Support Apprentice

Liverpool City Council · Liverpool · posted 4 September 2026

Wage
£25,357 a year
Hours
35 hours a week
Duration
2 Years
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
9 November 2026
Closing date
17 September 2026
Positions
3

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Assisting members of the public to complete certificate applications, registration documents or other forms
  • Searching for and writing or copying information from registers onto birth, marriage, or death certificates for authorisation by a registration officer
  • Checking the accuracy of searches
  • Issuing copies of certificates
  • Corresponding with customers by mail, email, and telephone
  • Dealing directly with customers at reception
  • Opening, sorting, and recording incoming mail
  • Maintaining outgoing postal services
  • Processing credit/debit card, cash, postal order, and cheque payments
  • Issuing receipts
  • Use of Register Office databases and other IT applications
  • Filing and photocopying
  • Registration of marriage or civil partnerships
  • Administrative support for the ceremonies team
  • Supervising members of the public conducting general searches of the indexes
  • Input of data to the family history database

Where it leads

  • Permanent role (subject to funding)

About Liverpool City Council

The city of Liverpool is world-famous for its cultural offer, and our greatest asset is our people. Our residents deserve the very best from those who serve them and have a council they can be proud of - and you can help play a part in this. We value our employees and aim to create a positive, progressive, and open work culture that supports everyone to thrive.

Things to consider

You may be required to work evenings or weekends.

Skills they're looking for

IT skillsCustomer care skillsTeam workingNon judgementalPatienceGood handwriting skills

Where you'll work

  • St. Georges Hall, Lime Street, Liverpool, L1 1JJ

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