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Rental Controller Customer Service Apprenticeship

Narrow Aisle LTD · Tipton · posted 10 July 2026

Wage
£17,550 a year
Hours
37.5 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
3 August 2026
Closing date
31 July 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Ensuring operation of the FFR is active, being available to take calls at the desk.
  • Deal with all customers and colleagues in a professional & timely manner via phone and email.
  • Complete the process from lead to order to off hire with customers on rental enquiries.
  • Maintain the Protean systems and keep them accurate with the rental fleet changes.
  • Assist business development managers with hires.
  • Work closely with the hired engineers in the workshop to ensure lead times are met.
  • Ensure all invoicing is done each month and resolve any queries in a timely manner.
  • Liaise with our 3rd party transport company to book deliveries and collections.
  • Assist with frequent stock takes on trucks, batteries, chargers, and masts.
  • To undertake this role in compliance with Health and Safety requirements.
  • Whilst the above responsibilities outline the main functions of this position, management may.
  • From time to time, ask you to undertake other duties.

Your training

  • On the job mentoring.
  • Skills coach visits.
  • Online Modules
  • Work place shadowing.
  • Monthly Masterclasses with the training provider.

Where it leads

  • Full time as a Rental Controller at this fantastic business.
  • Qualified Customer Service Practitioner L2.
  • Can progress to Customer Service Specialist L3 within the role.

About Narrow Aisle LTD

  • At Narrow Aisle, we hold a deep appreciation for our employees, considering them to be our most valuable asset.

    We firmly believe in providing them with not just jobs, but opportunities to innovate and excel. Our commitment to collaboration, innovation, approachability, and transparency is not just a set of values; it’s a promise to our dedicated team.

    We encourage an environment where every employee’s voice is not only heard but also embraced, allowing them to be at the core of driving our business forward. This commitment underscores our belief that our people play a pivotal role in the success and continued growth of Narrow Aisle.

Things to consider

  • Ability to communicate effectively with a wide range of individuals and groups.
  • Have excellent interpersonal skills and be integrative with other departments and colleagues in the workplace.
  • An ability to undertake complex work in a planned and systematic manner.
  • Be organised, good at prioritising and follow the correct procedures in the company.
  • Demonstrable sound decision-making and negotiation skills.
  • Good listening skills and be creative with ideas.
  • Able to take direction from management.
  • Be able to work on your own initiative.
  • Willingness to be flexible to help the Company meet challenging demands.
  • The ability to pay attention to detail whilst maintaining a sense of the bigger picture.
  • Be self-motivated.
  • Work effectively as a team player.
  • Have experience of working with customers.
  • Have exceptional administration skills.
  • Be a motivated and hardworking individual with a sales bias who has a desire to learn and wants to strive to improve the rental side of the business both economically and commercially.
  • Be professional, always provide a good customer service and build / maintain good relationships with customers.
  • Must be punctual and reliable.
  • Possess commercial acumen.
  • Work well under pressure and used to a fast-paced working environment to meet deadlines.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiativeNon judgementalPatienceMotivated and Willing to learn

Where you'll work

  • GREAT WESTERN WAY, GREAT BRIDGE, TIPTON, DY4 7AU

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