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Sales & Customer Service Apprentice L2 - Birmingham

Hays Housing · 69 Steward StreetBirmingham · posted 15 July 2026

Wage
£19,500 a year
Hours
37 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
26 August 2026
Closing date
19 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

We are looking for a motivated and enthusiastic Sales & Customer Service Apprentice to join our growing team. This is an exciting opportunity for someone who enjoys communicating with people, has an interest in technology and sales, and wants to develop a successful career within a supportive business.

Working alongside experienced colleagues, you will gain hands-on experience in customer service, lead generation, sales support, client onboarding and relationship management while completing a nationally recognised level 3 apprenticeship.

Day-Day Responsibilities:

  • Contact prospective and existing customers by telephone, email and other digital communication methods.
  • Respond professionally to customer enquiries and provide accurate information about products and services.
  • Build positive relationships with customers through excellent communication and customer service.
  • Identify customer needs and recommend suitable solutions.
  • Support the sales process by generating and qualifying new business opportunities.
  • Arrange customer meetings, demonstrations and onboarding appointments.
  • Assist with customer onboarding and account set-up.
  • Support customers with using the company's technology platform.
  • Maintain accurate customer records using the company CRM system.
  • Update sales activity, customer interactions and follow-up actions.
  • Assist with monitoring sales performance and producing reports where required.
  • Gather customer feedback and share insights with the wider team.
  • Attend client meetings and networking opportunities alongside experienced colleagues.
  • Represent the business professionally at all times.
  • Work collaboratively with colleagues to achieve team objectives.
  • Follow company policies, procedures and data protection requirements.
  • Complete all apprenticeship training, assignments and off-the-job learning required as part of the programme.

Your training

Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them.

Upon completion of this 12 month apprenticeship, you will have obtained your Customer Service Practitioner Level 2 Apprenticeship qualification.

Where it leads

There is a possibility of being offered a full time role after successful completion of the apprenticeship.

About Hays Housing

We not only provide a roof over your head but more importantly we work with you to offer you tailored support that helps you develop important life skills and independence. ​

Things to consider

The closing date guidance, if a successful candidate is found before the advertised dates, the advert will close early.

Skills they're looking for

Administrative SkillsAttention to DetailCustomer Care SkillsOrganisational SkillsProblem Solving SkillsCommunication Skills

Where you'll work

  • 69 Steward StreetBirmingham, B18 7AF

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