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Sales Support Administrator Apprentice

Westcoast Limited · Reading · posted 2 September 2026

Wage
£18,000 a year
Hours
37.5 hours a week
Duration
1 Year 3 Months
Level
Advanced (Level 3)
Standard
Business administrator (level 3)
Starts
2 October 2026
Closing date
30 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Processing sales orders accurately across UK and international markets
  • Managing orders efficiently to help maintain service levels
  • Working within an agreed pricing tolerance, using your judgement where a variation would affect margin, and escalating anything beyond that tolerance
  • Keeping up to date with our latest products, services and systems
  • Liaising with vendors to obtain product, pricing and availability information for customers
  • Supporting customer management, working to agreed SLAs and KPIs, and understanding how your accuracy affects the team’s performance against them
  • Handling customer queries by email and telephone, escalating complex cases
  • Maintaining confidential customer and procurement records in line with our data protection and information security policies
  • Producing regular reports or summaries, for example on order volumes or SLA performance
  • Contributing to team meetings with insights and process improvement ideas, and taking the minutes
  • Carrying out general administrative tasks that keep daily operations running smoothly

Your training

  • An apprenticeship includes regular training with a college or other training organisation
  • Off-the-job training will follow the time allocations outlined in the Occupational Standard

Where it leads

  • An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
  • Potential for full time employment on successful completion of the apprenticeship
  • Transferable skills that are invaluable in the wider world of work

About Westcoast Limited

At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers and organisations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people.

Skills they're looking for

Communication skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsLogicalTeam workingInitiativePatience

Entry requirements

  • GCSE English (grade 4) — essential
  • GCSE Maths (grade 4) — essential

Where you'll work

  • Arrowhead Park, Arrowhead Road Theale, Reading, Berkshire, RG7 4AH

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