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Scania Customer Advisor Apprenticeship

Scania (Great Britain) Limited · Killingworth · posted 23 July 2026

Wage
£16,702 a year
Hours
40 hours a week
Duration
1 Year 3 Months
Level
Advanced (Level 3)
Standard
Customer service specialist (level 3)
Starts
24 August 2026
Closing date
2 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

An apprenticeship with Scania is not just about work, it’s where friendships are made and exciting experiences are shared.

Our Customer Advisor apprenticeship combines the best of both worlds, offering a unique opportunity to gain experience and knowledge in two essential areas of our business - front of house Customer Service and the technical world of Parts. Through a blend of hands-on experience and structured training, you’ll develop outstanding communication skills, learn about our business, and understand what it takes to deliver excellent customer service to our valued customers.

Why Apply?
Throughout your apprenticeship you will learn in a supportive environment with a dedicated mentor. You will gain a nationally recognised qualification in customer service with a thrilling career path ahead. This is a great way to start a rewarding career in the automotive industry.

About You:
We’re looking for individuals with a positive and welcoming attitude, along with a passion for learning and a shared understanding of the importance of great customer service. Strong communication and organisational skills are important, as well as the ability to work well within a team.

Your training

The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers.
The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply.
Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.

Where it leads

At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network.

About Scania (Great Britain) Limited

Scania are a world-leading provider of transport solutions, manufacturing heavy vehicles intended for long-distance haulage, regional and local distribution of goods as well as construction and emergency service vehicles, buses and coaches.
Scania are a well-known global brand with production facilities in 11 countries in Europe, Asia and South America and assembly plants in 10 countries in Africa, Asia and Europe

Skills they're looking for

Attention to detailEnthusiasm to learn

Entry requirements

  • GCSE Maths (grade 4/C) — essential
  • GCSE English (grade 4/C) — essential

Where you'll work

  • Mylord Crescent, Camperdown Industrial Estate, Killingworth, NE12 5UW

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