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Service Delivery Analyst Apprentice

Bluekong Networks Limited · Reading · posted 2 July 2026

Wage
£16,000 a year
Hours
37 hours a week
Duration
1 Year 9 Months
Level
Advanced (Level 3)
Standard
Business administrator (level 3)
Starts
4 August 2026
Closing date
3 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Duties for this role include:

  • Maintaining and building relationships with the companies' new and existing field engineering teams
  • Maintaining all project/support based documents/process
  • Assisting with critical daily deadlines
  • Working as part of the SDM team on multiple customer engagements
  • Providing administrative support for BlueKong Networks Annuity contracts
  • Providing administrative support to Bluekong Networks engineering teams
  • Working to bring on board new engineers to utilise for customer works
  • Building strong relationships with both customers, suppliers and delivery leads
  • Monitoring and being the first port of contact for BlueKong support customers      

The Service Delivery Analyst will be:

  • A bright individual looking to develop their career within a creative environment
  • Skilled administrator
  • Comfortable working in a busy environment
  • Flexible approach
  • Semi-Skilled IT user, able to pick up on new software and technologies

Your training

  • Business Administrator Level 3 
  • End-Point-Assessment
  • Work Based Training
  • Monthly Tutor/Assessor Sessions

Where it leads

Future progression will be to progress to Project Coordinator, then either Project Manager or Service Delivery Manager.

About Bluekong Networks Limited

Founded in 2014, BlueKong Networks is a global leader in technical engineering services, providing agile, customer-focused, end-to-end IT and network solutions. As an ISO9001-certified, ISO27001-certified, and Cyber Awareness-certified organisation, we uphold the highest standards in quality management, information security, and cybersecurity best practices.

 

Skills they're looking for

Communication skillsIT skillsAttention to detailCustomer care skillsWilling to learn

Entry requirements

  • GCSE English (grade 9-4 (A*-C)) — essential
  • GCSE Mathematics (grade 9-4 (A*-C)) — essential

Where you'll work

  • 11-13 High Street, Theale, Reading, RG7 5AH

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