Tailor CV
☰ Menu

← All apprenticeships

1st Line Service Desk Agent Apprenticeship Programme

Atos IT Services UK Limited · Birmingham · posted 10 September 2026

Wage
£18,000 a year
Hours
37 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
5 October 2026
Closing date
21 September 2026
Positions
2

Apply on the official government service →No Apprentice League account needed — we never gate applications.

As an apprentice, you will gradually take on more responsibility as your skills grow. Your day-to-day will include:

  • Being first Point of Contact: Answering incoming calls, emails, tickets and web chats from clients regarding IT issues
  • Incident Logging: Accurately logging details of faults and requests into our Service Management tool
  • Troubleshooting: Diagnosing and resolving basic technical issues such as:

- Password resets and account unlocks

- Software installation and Microsoft Office/365 queries

- Basic hardware faults (laptops, printers, peripherals)

  • Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams
  • Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction
  • Learning: Dedicating 20% of your working hours to your apprenticeship studies, workshops, and coursework

Your training

  • College day release at Solihull College's Blossomfield Campus
  • Weekly day release - timetable to be given at the start of the programme

Where it leads

Degree Apprentice or alternative further education/industry qualification. Opportunities in line with business growth and demand, potentially Cyber Security, AI, Data, Cloud Engineering, Service Management, Operations.

About Atos IT Services UK Limited

Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Things to consider

Local Atos office – Birmingham Business Park. This will be onsite at all times outside of the apprenticeship. No home or hybrid working.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsAnalytical skillsLogicalTeam workingPatience

Entry requirements

  • GCSE GCSE's in Maths & English (grade 4/C or above) — essential
  • Qualification in IT IT (grade Level 2) — desired
  • Qualification in STEM Subjects STEM (grade Level 2) — desired

Where you'll work

  • 3300 Solihull Park Way, Birmingham Business Park, Birmingham, B37 7YQ

Similar apprenticeships