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Data & Learning Resources Administrator Apprentice

Transworld Publication Services Limited · Birmingham · posted 7 September 2026

Wage
£15,600 a year
Hours
37.5 hours a week
Duration
8 Months
Level
Intermediate (Level 2)
Standard
Software and data foundation apprenticeship (level 2)
Starts
28 September 2026
Closing date
25 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Data & Administrative Support

  • Maintain and update accurate learner and apprentice records on the PICS system, including pre-apprentice and apprentice information
  • Enter, update and check information across internal spreadsheets, databases and systems
  • Carry out routine checks to identify missing, inaccurate or duplicated information and report issues where appropriate
  • Retrieve information from internal systems to support day-to-day administration and operational activities
  • Assist with preparing routine reports, spreadsheets and summaries for internal teams and managers
  • Maintain organised electronic records and filing systems
  • Follow company procedures for the secure handling, storage and sharing of information

Digital Learning & Resource Administration

  • Support the Resource Manager with the organisation and administration of digital learning resources on the Moodle platform
  • Upload and update learning resources, documents, images, videos and other materials as required
  • Create and update basic quizzes, questionnaires and learning activities using existing templates and guidance
  • Check that digital resources are correctly named, organised and accessible to learners
  • Assist with routine learner queries relating to access to digital learning materials
  • Keep digital learning resources and associated records organised and up to date

Learner Feedback & Evaluation

  • Assist with collecting learner feedback through surveys, questionnaires, quizzes and other feedback activities
  • Maintain accurate records of feedback received
  • Collate information and identify basic trends or recurring issues
  • Assist with preparing feedback summaries and reports for internal use
  • Support the Resource Manager and wider team with administrative actions arising from learner feedback
  • Maintain appropriate records of evaluations and improvements made

General Administrative Support

  • Provide general administrative support to the Resource Manager and wider team
  • Prepare and organise documents, spreadsheets, correspondence and other administrative information
  • Assist with scheduling meetings, appointments and learner activities
  • Support the organisation and administration of events, presentations, workshops and learner activities
  • Maintain electronic folders, filing systems and records in accordance with company procedures
  • Assist with preparing meeting information, attendance records and follow-up actions
  • Use Microsoft Office and other company systems to complete routine administrative tasks
  • Provide support with other reasonable administrative duties as required

Communication & Customer Service

  • Support learners with basic queries relating to information, documentation and access to digital resources
  • Assist colleagues by providing accurate and timely information from company systems
  • Develop positive working relationships with colleagues and stakeholders

Data Protection, Safeguarding & Professional Practice

  • Maintain confidentiality when handling learner, apprentice, employer and company information
  • Follow GDPR, data protection, information security and company confidentiality procedures
  • Follow company policies and procedures relating to health and safety, equality, diversity and inclusion

Your training

  • An apprenticeship includes regular training at Protocol Consultancy Services in Birmingham (B3 2NH) with the training organisation
  • English and maths Functional Skills (if applicable)
  • Minimum of 6 hours off-the-job training per week at employer premises
  • One day per month training at Protocol Consultancy Services in Birmingham City Centre

Where it leads

  • Business Administrator Level 3 or Digital Support Technician apprentice at Protocol Consultancy Services

About Transworld Publication Services Limited

We are an approved Work-Based Training Provider for the Department for Education. PCS is part of the Protocol Group of Companies and is a trading name of Transworld Publications Services Ltd. We deliver training across the West Midlands.

Things to consider

Passing a Disclosure and Barring Service (DBS) basic check.

Where you'll work

  • THE OLD GUILD HOUSE, 1 NEW MARKET STREET, BIRMINGHAM, B3 2NH

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