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Aftercare Coordinator Apprentice

Motormax · Lichfield · posted 7 September 2026

Wage
£14,600 a year
Hours
35 hours a week
Duration
1 Year 3 Months
Level
Advanced (Level 3)
Standard
Customer service specialist (level 3)
Starts
30 September 2026
Closing date
22 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Day to day tasks will include:

  • Dealing with customer aftercare enquiries and providing a high level of customer service
  • Booking repairs and scheduling engineer workloads and jobs
  • Liaising with customers, engineers and internal departments including Technical and Finance
  • Supporting engineers with stock and kit requirements
  • Responding to emails and providing technical support where required
  • Raising sales orders, obtaining purchase orders and supporting the invoicing process
  • Maintaining spreadsheets and accurate records to monitor KPIs and performance
  • Working closely with other departments and contributing to process improvements

Your training

This qualification is Level 3 Customer Service Specialist apprenticeship.

The apprentice would be required to attend the training centre for a two days a week over 5-weeks for off the job training. This will be at In-Comm Training Services Limited in Aldridge, Walsall, WS9 8UG.  After this, an assessor will visit the apprentice at the company one day per month for the 15-month duration of the training.

Where it leads

Upon successful completion of the apprenticeship, there will be a full-time position available with the opportunity to become a fully qualified Aftercare Coordinator.

About Motormax

With a shared passion for product innovation and vehicle adaptations, brothers James and Jonathan Haycock established their company in 1996. Specialising in the installation of vehicle electronics, the business grew rapidly as they continually built up their operations throughout the UK. As the company grew, Motormax began to identify requirements in the market which weren’t being met. Many product suppliers/manufacturers took a ‘one size fits all’ approach, not fully appreciating the need for bespoke solutions which met the requirements of the UK’s largest fleets. With extensive industry knowledge and insight, the business took the strategic decision to not only provide an installation service, but to design and manufacture exclusive products. In 2010, Motormax was established and the business has never looked back. Motormax is fully committed to a continual new product development programme and are proud to be known as industry innovators. Working tirelessly, the company strives to anticipate social and legislative change, planning for years ahead to ensure our customers fleets are equipped with state-of-the-art technology. Through the dedication and commitment to developing pioneering road safety solutions, the company has seen significant success and growth. Motormax is now one of the UK’s leaders in vehicle safety solutions, making a substantial impact on improving road safety.

Things to consider

Other desirable skills include:

  • Computer literate, including a proficiency with email and MS Office
  • Professional telephone manner
  • Strong attention to detail
  • Excellent communication and administrative skills
  • Excellent organisation and time management skills with an ability to meet deadlines
  • Ability to work co-operatively and collaboratively with all levels of employees, management and external agencies
  • Ability to act and operate independently
  • Good verbal and written communication skills
  • Customer service experience would be an advantage

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsAnalytical skillsLogicalTeam workingInitiativeNon judgementalPatience

Entry requirements

  • GCSE English and Maths (grade 9-4 minimum) — essential

Where you'll work

  • Shenstone Business Park, Lynn Lane, Shenstone, Lichfield, WS14 0SB

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