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Airfreight Apprentice

Dhl Global Forwarding (UK) Limited · Birmingham · posted 29 July 2026

Wage
£15,600 a year
Hours
37.5 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
International freight forwarding specialist (level 3)
Starts
31 August 2026
Closing date
14 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Develop relationships with customers (internal/external)
  • Ensure  all customer enquiries are responded to promptly and professionally
  • Adhere to customs compliance procedures and documentation
  • Ensure each ‘Job File’ is fully and accurately completed
  • Work with carriers and handling agents to resolve exceptions and discrepancies as they arise
  • Work with DGF departments on Air or Air freight planning and coordination
  • Liaise with DGF Transport & Warehouse teams on Air or Air freight planning and coordination
  • Liaise with overseas offices on Air or Air freight planning and coordination
  • Maintain mandatory milestones through the Company's Freight Forwarding system
  • Use the company systems to create, manage and maintain the movement of freight
  • Update the company’s customer complaints system with all required inputs
  • Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption.
  • Contribute to the ‘First Choice’ continuous improvement program
  • Participate in monthly Team briefing sessions and weekly performance dialog meetings
  • Complete all statutory and mandatory training as and when required

 

Your training

  • On-the-job training delivered by the employer.
  • pprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.
  • Allocation of an apprenticeship delivery coach who will carry out regular training.
  • Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
  • Identify, track and support 6 hours off the job training activities.
  • Quarterly formal progress review meetings, identifying learning achievements and next steps.

Where it leads

The apprenticeship will initially be a 24 month Fixed Term Contract (FTC), with the aim that apprentices either move onto a further apprenticeship or a permanent role  within the business – subject to a suitable vacancy being available and in line with the selection process for the role. 

About Dhl Global Forwarding (UK) Limited

DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsAdministrative skillsNumber skillsTeam working

Entry requirements

  • GCSE English (grade Minimum Grade C or 4) — essential
  • GCSE Maths (grade Minimum Grade C or 4) — essential

Where you'll work

  • Unit 1, International Square,, Starley Way, Birmingham, B37 7HB

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