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Application Support Lead Apprentice

Omnia Smart Technologies LTD · Nationwide · posted 21 August 2026

Wage
£16,800 a year
Hours
40 hours a week
Duration
1 Year 9 Months
Level
Higher (Level 4)
Standard
Applications support lead (level 4)
Starts
28 September 2026
Closing date
20 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Provide first-line support for internally developed software applications and assist in investigating customer-reported issues
  • Reproduce reported bugs and work with developers to help diagnose and resolve application issues
  • Test software fixes before deployment to ensure changes have been fully verified
  • Support both frontend and backend applications, making small, well-tested code changes where appropriate
  • Assist with application testing and quality assurance activities
  • Maintain and improve technical documentation, knowledge articles and release notes to support the wider team
  • Assist in preparing clear customer updates, support communications and resolution notes
  • Use Git and GitHub to manage code changes and collaborate with the development team
  • Work with SQL databases, REST APIs and cloud-hosted applications
  • Support ticket triage and ensure application support requests are managed efficiently
  • Learn  modern software delivery and development practices using technologies including React, TypeScript, Node.js, Python, PostgreSQL, Docker and AWS

Your training

  • Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
  • Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
  • Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme

Where it leads

  • The role offers long term security and the opportunity to progress into a permanent position

About Omnia Smart Technologies LTD

Omnia Smart Technologies was founded to solve the challenges caused by disconnected systems and manual processes in operational environments. Through its AiOne platform, the company helps organisations improve planning, visibility, efficiency and control with practical, user-friendly technology designed around real-world operations.

 

 

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingInitiativePatienceTypeScript/JavaScript orPythonGit/GitHub version controlREST APIs and JSONBasic SQL/database knowledgeVisual Studio Code skillsCommand-line experienceInterest in AI-assisted devTests and verifies workHandles confidential dataReads existing codebases

Entry requirements

  • GCSE 3 more other than English and Maths (grade A*-C/ 9-4) — essential
  • GCSE English (grade A*-C/ 9-4) — essential
  • GCSE Maths (grade A*-C/ 9-4) — essential

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