Tailor CV
☰ Menu

← All apprenticeships

Apprentice Commercial Customer Service Adviser

Rebecca Joanne Millard, Andrew Bowker, · Market Drayton · posted 30 June 2026

Wage
£15,600 a year
Hours
37.5 hours a week
Duration
1 Year 1 Month
Level
Advanced (Level 3)
Standard
Insurance practitioner (level 3)
Starts
1 September 2026
Closing date
15 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

In this role you will:

  • Provide exceptional customer service via phone, email and in person to our commercial businesses including retailers, tradespeople, and farmers
  • Assist our commercial clients with policy renewals, amendments, and claims, ensuring they receive outstanding service throughout their insurance journey
  • Collaborate with team members to improve customer service processes and enhance our customer journey
  • Develop and maintain a thorough understanding of our products and services

Our commitment to you:

  • 29 days annual leave (including bank holidays) increasing to 33 days with service
  • Professional and supportive work environment
  • Investment in personal development to progress your career within the business including support to obtain your product licences
  • Pension scheme
  • Family-first policies that prioritise work-life balance including flexible hours available
  • Regular team events and activities
  • No weekend or evening work

Your training

  • Your training will be completed online from your employers working address

Where it leads

  • Further development within the role

About Rebecca Joanne Millard, Andrew Bowker,

At NFU North Shropshire Agency we are currently recruiting for an office-based Customer Service Advisor to join our dynamic team at our office in either Market Drayton, Oswestry or Wem to support our personal and commercial commercial customers.

Things to consider

We have an internal licencing learning requirement to enable you to deal with customers, this includes exams and assessments and runs alongside your apprenticeship.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsAnalytical skillsTeam workingInitiative

Entry requirements

  • GCSE English (grade Grade 4(C)) — essential
  • GCSE Maths (grade Grade 4(C)) — essential

Where you'll work

  • UNIT 5, WALKMILL BUSINESS PARK, MARKET DRAYTON, TF9 2HT

Similar apprenticeships