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Apprentice Customer Experience Advisor

Phs Home Solutions Limited · Houghton Le Spring · posted 23 July 2026

Wage
£16,224 a year
Hours
39 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
17 August 2026
Closing date
14 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • This role offers the opportunity to learn practical customer service, communication, office administration and project coordination skills while working alongside experienced team members
  • You will help ensure customers are kept informed, supported, and treated with respect throughout their home transformation journey
  • If you enjoy working with people, communicating clearly, and making a difference in communities, this trainee opportunity will help you develop valuable professional skills and experience

Your training

  • Customer Service Level 2 Apprenticeship Standard
  • All workplace based

Where it leads

  • There may be the possibility of full time employment upon successful completion of the apprenticeship

About Phs Home Solutions Limited

 

We specialise in insulation, heating and renewable energy solutions for blue chip clients, homeowners, tenants and landlords across the UK. Our clients and customers benefit from our range of expert services including installation, inspection, repair, and replacement.

Things to consider

· An interest in customer service or community engagement

· Experience working or volunteering with people is desirable but not essential

· Willingness to learn about social housing, construction projects, and customer experience

·Ability to drive and have access to your own vehicle is desirable.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsLogicalTeam workingInitiativePatiencePositiveTime managementWilling to learn

Entry requirements

  • GCSE English (grade 4-9) — essential
  • GCSE Maths (grade 4-9) — essential

Where you'll work

  • Venter Building, Mandarin Road, Houghton Le Spring, DH4 5RA

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