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Apprentice Customer Service Advisor

Platinum Motor Group · Manor Road · posted 4 September 2026

Wage
£16,640 a year
Hours
40 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
1 October 2026
Closing date
22 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

We are looking for a driven individual to join our busy Service team as a Customer Service Apprentice, to assist in delivering an outstanding customer experience as first point of contact and support to the Workshop and our team of vehicle technicians. As a Service Advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent knowledge of the workings of our busy service department. This is the best way to gain experience as you will be in a busy working environment.

Duties:

  • Promote good customer relations
  • Identify accurately customer requirements
  • Ensure all telephone enquiries are answered courteously and efficiently (once confident)
  • Maintain and continually improve the quality of service provided to the customer

Your training

Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone.

The Account Manager will also offer support, advice and guidance by monitoring progress through the use of get to gateway which both employer and the apprentice will have access to.

Where it leads

On completion of the apprenticeship, you will be a qualified with either a Level 2 or Level 3.

There are various opportunities for progression with the business.

An apprenticeship with us allows you to acquire valuable skills and experience, which improves your CV and employability when you've finished training.

About Platinum Motor Group

With an array of Car Manufacturer franchises under our belt including Renault, Dacia, Nissan, Škoda, Hyundai, Toyota, Vauxhall, Citroën, KGM, Suzuki, OMODA and JAECOO you can be sure to find the perfect car at The Platinum Motor Group.

Not only do we sell New and Used vehicles, but we also offer Service, MOT’s, Vehicle Health Checks and Genuine Manufacturer Parts in our State-of-the-art workshops.

We pride ourselves in not only our vast range of products but the team that we have here at the Group, from our Sales and Service teams to our Managers and Administration Staff who work behind the scenes to make sure that our customers receive the best car buying / servicing experience possible.

Things to consider

The competition for apprenticeship placements is strong so please ensure your application is tailored to the type of apprenticeship you are applying for, pay attention to presentation, spelling and grammar and include any relevant experience, hobbies/interests or qualifications.

Skills they're looking for

Communication skillsOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsTeam workingInitiativeNon judgementalPatience

Entry requirements

  • GCSE English (grade 3) — essential
  • GCSE Maths (grade 3) — essential

Where you'll work

  • Platinum Frome, Marston Trading Estate, Manor Road, Frome, BA11 4BN

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