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Apprentice Customer Service

Bluecube Cloud Services Limited · Lincoln · posted 28 September 2026

Wage
£14,976 to £23,793.12 a year
Hours
36 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Customer service specialist (level 3)
Starts
28 October 2026
Closing date
11 October 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Duties will include, but will not be limited to:

  • Providing front-line support via the phone, email and remote tools
  • Logging and managing support tickets
  • Learning to maintain technical documents and asset inventories
  • Upholding IT security practices and supporting compliance

Your training

  • The Apprentice will work towards their Apprenticeship Standard in Level 3 Customer Service
  • The successful candidate will be assigned a dedicated assessor who will provide support and guidance throughout the course
  • This is a day-a-month release programme, which means you will attend Lincoln College one day a month in the term time only. This will fall within your contracted working hours

Where it leads

  • A full-time IT Helpdesk Technician position within the team, with the progression to move into a specialist field with the team

About Bluecube Cloud Services Limited

We are a UK based award winning IT cloud service Our business covers managed IT and support services, phone services, cyber security and internet connectivity for a wide range of business. We pride ourselves on excellent customer support and services through a well trained and experienced team of 13 staff.

Things to consider

We are looking for an individual who has a genuine passion for IT and problem-solving, along with a willingness to learn and develop within our professional environment.

We encourage on-the-job learning and provide opportunities for training and professional certifications to support our team’s development. In return, we expect a genuine commitment and enthusiasm to learn, develop new skills and grow within the role.

Skills they're looking for

Communication skillsIT skillsAttention to detailCustomer care skillsProblem solving skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingInitiative

Entry requirements

  • GCSE English and Maths (grade A*/9 – C/4) — essential

Where you'll work

  • 103 Newport, Lincoln, LN1 3EE

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