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Apprentice Customer Service Specialist

Gloucestershire Scouts · Cranham · posted 15 July 2026

Wage
£8,320 to £13,218.40 a year
Hours
20 hours a week
Duration
1 Year 9 Months
Level
Advanced (Level 3)
Standard
Customer service specialist (level 3)
Starts
7 September 2026
Closing date
31 July 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Your duties will include:

  • Assist the County Lead Volunteer and County Chair with administrative support to ensure that key stakeholders receive a high-quality service.
  • Provide a central point of contact, service and information for all members of scouting, members of the public, local authorities, funders and other external agencies. This will include liaising with Scout Headquarters at Gilwell Park.
  • Review the email inboxes, handling and responding to the varied queries and requests that come in, in a timely manner.
  • Use Microsoft Office applications to prepare, write and send correspondence.
  • Use Xero finance applications to undertake bookkeeping transactions and produce financial reporting.
  • Maintain online systems to ensure that there is good governance of records for the county office.
  • Note-taking at Trustee Board meetings and District Lead Volunteer meetings as required.
  • Any other duties as requested by the County Lead Volunteer or County Chair.

Where it leads

Potential position upon completion of the apprenticeship. 

About Gloucestershire Scouts

We are Scouts and everyone is welcome – all genders, races and backgrounds.  Scouting across the UK gives over 400,000 4 – 25-year-olds the skills they need for school, college, university, the job interview: the skills they need for life.  At a time when communities sometimes feel divided, Scouts bring people together and here in Gloucestershire we are building stronger communities and contributing to a stronger society.  All this is made possible by the generosity of our adult volunteers.

Things to consider

The role holder would be expected to join the Scout Association and must be prepared to undertake the following Scout training requirements:

Safety, Safeguarding, GDPR, Creating Inclusion, Who We Are and What We Do.

Skills they're looking for

Communication skillsAttention to detailOrganisation skillsProblem solving skillsTeam workingInitiative

Entry requirements

  • GCSE English (grade 4) — essential
  • GCSE Maths (grade 4) — essential

Where you'll work

  • THE TREASURER, THE COUNTY SCOUTING CENTRE, CRANHAM, GLOUCESTERSHIRE, GL4 8HP

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