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Apprentice ICTS Support Engineer

William Hare Limited · Bury · posted 12 October 2026

Wage
£14,976 to £23,793.12 a year
Hours
36 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
4 January 2027
Closing date
31 December 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

As a potential WHL ICTS Support Engineer, your list of tasks will include:

To supply 1st Line Support for the IT Department. Take calls and be the initial contact for the IT department, Have knowledge of fault diagnosis on hardware and software. Be responsible for logging customer queries, escalating complex queries to Engineers. Assist in the build of hardware, install and deploy hardware and software, assist with the unified communications deployment.

  • Take 1st Line Calls
  • Fault diagnosis on hardware and software
  • Communication both written and orally - relaying complex queries to seniors
  • Build of hardware
  • Installation of hardware and software
  • Installation and deployment of the unified communications systems
  • Be flexible, to work additional hours if requires
  • Be able to travel to visit other business premises
  • Gradually be exposed to the other areas of IT within WHG

Your training

  • You will attend QA Limited virtually on a day release basis, completing your Level 3 over 2 years
  • You will follow a learning plan in the workplace, supported by a mentor

Where it leads

Once qualified, you will progress to a Level 4 DevOps engineer apprenticeship and then a Level 6 degree apprenticeship. 

About William Hare Limited

The William Hare Group is a family owned business with origins in the UK dating back to the 1880s. William Hare is Europe’s largest independent structural steel contractor, specialising in engineering, fabrication and erection of steel structures – such as Manchester airport (T2), Trafford Centre and Hinkley Point C. Throughout the world, the group has carried out projects in over 50 countries and currently employs over 2000 skilled staff.

Skills they're looking for

Communication skillsIT skillsAttention to detailCustomer care skillsProblem solving skillsAnalytical skillsLogicalTeam workingInitiative

Entry requirements

  • GCSE or equivalent English,Maths and IT (grade 6) — essential

Where you'll work

  • Brandlesholme House, Brandlesholme Road, Bury, Lancashire, BL8 1JJ

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